Time Warner cable making news

[PrntRhd]

Time Warner made some news by billing a customer:
http://blogs.zdnet.com/ip-telephony/?p=3144
after a January 7 tornado demolished her home, and ensuing rain and snow made it a bear to fix, a woman from the area has received a $2,025.45 bill from her (now former, well duh) cable television service.

Now that it hit the news wire, the TW home office reversed direction and will take a write off of the equipment and clear the billing.

[Fred_Flintstone]

Now that it hit the news wire, the TW home office reversed direction and will take a write off of the equipment and clear the billing.Well!!.. there's a surprise!!...:D :D :D

[Whyzman]

Beam called Time Warner Cable. Spoke to a couple people there, including a “manager.” The manager said there was nothing he could do“We understand this is an unusual situation,” Celeste Flynn, director of public affairs for Time Warner Cable, told the paper. “All they will need to do is call and we will take the equipment off their account.”Rather than "director of public affairs" this person apparently needs to be made a manager. Apparently, only the PR folks are capable of making managerial decisions... Hmmm....

[Ajmukon]

the manger needs to be fired..
"there was nothing he could do"...

[PrntRhd]

the manger needs to be fired..
"there was nothing he could do"...
Either that or the corporation does not allow that level of manager to do anything.