Toshiba A10 laptop with modem driver problem.

[Mini-Me]

Hi.

Toshiba Satellite A10 laptop with built-in software modem.
Windows XP HOME w/sp1a.

I have the restore CD's.

Modem refuses to install.

I have run the drivers for the internal software modem from the recovery CD, it says do not interrupt while the drivers are installed.

The process completes sucessfully(the driver package says so).
It asks you to reboot, so I do.

Windows still refuses to see the modem in MODEMS or in DEVICE MANAGER.

So, I then went to Toshiba, looked up the model, downloaded the modem driver package, and installed that - with exactly the same result, in that the package installs fine, but you still cannot see the modem in MODEMS or DEVICE MANAGER.

I have installed all the chipset softwares also included on the recovery CD, so i'm now at a total loss as to why XP refueses to see the modem.

I also checked the BIOS to make sure that the internal modem was not disabled there, but there is no option to do that anyway, so there can't be a BIOS-level problem.

I will now install SP2, in case that needs to be in there.

Any suggestions?

[Paul Komski]

If there are no problem devices nor a modem listed in device manager I would say your internal modem is dead or not properly connected since you have checked the BIOS for disablement.

Was the modem ever functional and can you confirm that you mean a dial-up modem and not a broadband "modem"?

I would go for an external (Serial or USB depending on the ports available) or a PCIMCA modem. A USB rather than a serial modem won't require an additional power supply of its own.

[Mini-Me]

If there are no problem devices nor a modem listed in device manager I would say your internal modem is dead or not properly connected since you have checked the BIOS for disablement.

Was the modem ever functional and can you confirm that you mean a dial-up modem and not a broadband "modem"?

I would go for an external (Serial or USB depending on the ports available) or a PCIMCA modem. A USB rather than a serial modem won't require an additional power supply of its own.

Can't confirm, as the guy just bought it 2nd hand, and as far as he knew, it was all working.

Dial-up modem, yes, not ADSL modem.

I was thinking the same thing(about an external modem), as I don't think it is worth wasting too much time on(time is money).

Thanks. :)