Missing Drivers

[awaj]

I am currently trying to configure my laptop since I got it back. Vista Home was installed, I uninstalled it and installed XP Pro. At the moment, I got it mostly working, but I have a few drivers that are missing. I am not able to find the camera driver, the Ethernet Controller, the Modem Device on High Definition Audio Bus, and 3 Flash Memory Devices. The camera I am not really that concerned about. The other 5 I am. Any idea where I can find the drivers, or generic drivers for the devices. the Acer site is not much help. I had recently gotten Driver Genius which seemed to take care of a majority of problems I would have had. Any advice would be greatly appretiative

[Sylvander]

Use Unknown Device Identifier [UDI] (http://www.zhangduo.com/unknowndeviceidentifier.html) to identify the devices needing drivers, then use UDI to do a search for suitable drivers.

[Paul Komski]

The Flash Memory and the Camera should be natively supported; perhaps your whole USB tree is malconfigured in some way; what shows up in Device Manager under USB?

Have you tried the Vista drivers for the ethernet controller and/or do you know which controller it is? Is it native to the laptop or on a PCIMCIA cardbus?

Similarly with the modem; is it integral or an add-on?

Which laptop and model?

[awaj]

I have an Acer Laptop, Apire 5610 (horrible choice, but I was niave about how horrible Acer laptops are) and the camera is internal, so there is an Acer Driver for it, I don't want to use it (and can live with out it)

I also thought XP had the drivers for eithernet ports already configured so drivers wouldn't be needed. All that I am having a problem is internal. I can get the hardware IDs if you think that will help.

I'll try the UDI either today or tomorrow, when ever I have the most time to do so.

[awaj]

I got this long list of devices on the laptop with UDI, would all of these be problem ones and I can just go through finding each one and downloading them, or does it show all of the devices and I need to find the specific devices that aren't working?

[Paul Komski]

The WinXP Drivers are available in zip files from http://support.acer-euro.com/drivers/notebook/as_5610.html

You need javascript enabled and then choose the driver from the drop-down list. There are three Broadcom LAN drivers, for example, so you might need to try all three unless you already know which one is in your PC.

There are two camera drivers; a Bison and a Logitech. Etc, etc.

[Sylvander]

1. "would all of these be problem ones and I can just go through finding each one and downloading them"
No.

2. "or does it show all of the devices and I need to find the specific devices that aren't working?"
Yes.

[Paul Komski]

The UDI list may help you determine the correct driver on the Acer Website. You can also save the list as a text file and post here if needs be you need further help.

[mjc]

Yeah...

or you could boot to a Linux LiveCD, open a console and type lspci > list.txt...

You'll end up with a file list.txt in the default location the LiveCD saves to.

It'll look something like this...

00:00.0 RAM memory: nVidia Corporation MCP61 Memory Controller (rev a1)
00:01.0 ISA bridge: nVidia Corporation MCP61 LPC Bridge (rev a2)
00:01.1 SMBus: nVidia Corporation MCP61 SMBus (rev a2)
00:01.2 RAM memory: nVidia Corporation MCP61 Memory Controller (rev a2)
00:02.0 USB Controller: nVidia Corporation MCP61 USB Controller (rev a3)
00:02.1 USB Controller: nVidia Corporation MCP61 USB Controller (rev a3)
00:04.0 PCI bridge: nVidia Corporation MCP61 PCI bridge (rev a1)
00:06.0 IDE interface: nVidia Corporation MCP61 IDE (rev a2)
00:08.0 IDE interface: nVidia Corporation MCP61 SATA Controller (rev a2)
00:08.1 IDE interface: nVidia Corporation MCP61 SATA Controller (rev a2)
00:09.0 PCI bridge: nVidia Corporation MCP61 PCI Express bridge (rev a2)
00:0b.0 PCI bridge: nVidia Corporation MCP61 PCI Express bridge (rev a2)
00:0c.0 PCI bridge: nVidia Corporation MCP61 PCI Express bridge (rev a2)
00:18.0 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
00:18.1 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map
00:18.2 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller
00:18.3 Host bridge: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
01:05.0 Multimedia audio controller: Creative Labs SB Audigy (rev 03)
01:05.1 Input device controller: Creative Labs SB Audigy Game Port (rev 03)
01:05.2 FireWire (IEEE 1394): Creative Labs SB Audigy FireWire Port
01:06.0 Ethernet controller: Atheros Communications, Inc. AR5005G 802.11abg NIC (rev 01)
02:00.0 VGA compatible controller: nVidia Corporation G70 [GeForce 7800 GT] (rev a1)

[awaj]

OK, thanks, In the UDI, there isn't anything that really stands out for the camera, it is a logitech camera (at least the drivers from Acer are Logitech, but the drivers Acer provides cause problems. Last year before I started from scratch, the drivers from the restore partition caused a lot of failures)

[Paul Komski]

Did you try the Acer Link I posted earlier? The Logitech Camera Drivers for WinXP for your PC are 88.6MB but you have to select it from the DropDownList with scripts enabled. There is no direct download link that works that I can find - the ftp folders are not directly accessible. I have downloaded it and can upload it somewhere else for you if you cannot get the Acer Page to work.

[awaj]

I just went to the acer site and I am downloading the drivers I think I need yet

[Sylvander]

In UDI it may be not at all obvious which item is your camera "device", for which the driver is needed.

e.g. On my own system...
1. I went into Device Manger, viewed devices "By Connection", expanded all of the device tree.
The camera quite naturally wasn't shown because it wasn't connected.

2. Connected the camera to a USB socket, and switched on the camera.

3. The device tree collapsed, and a notice came up saying a new device had been connected.
Windows did the necessary and enabled the camera, and the device tree was re-constructed, and the camera could now be seen beneath the PCI to PCI bridge. [See screenshot 1]

4. Took a look in Windows explorer and it [the SD memory card] was shown as "Removeable Disk" = I: with folders on it. [Screenshot 2]

5. Ran UDI, all devices were detected, and this is where it got difficult, because it is VERY difficult to identify which item is the camera [which in your Device Manager may be shown as an "Unknown Device"].
My guess is that my camera is the "Vivitar, Inc. USB Device". [See screenshot 3]

p.s. Whilst typing this my camera was "improperly Removed" [a warning was displayed], and it disappeared from my Device Manager". :(
I wonder if the camera battery needs recharging?

Any info there of help to you?

[awaj]

I am starting to think that some of the devices I am having trouble are not connected. Ubuntu didn't see the camera (It had no problem when it was installed on it before hand, and I think the live CD had no problem before) and I didn't see a the troubled drivers on the list when I used the lspci > list.txt comand. How should I follow up on that?

[Sylvander]

Is the camera's battery fully charged, or even better, do you have it connected to its power-unit/charger?
And is there a switch on the camera, and are you using that to switch on whilst connected?

My camera must also have the selector set to PC or it doesn't communicate with the PC.
How about yours?

[awaj]

my camera is built into the computer, I don't have to worry about the camera's battery for it

[mjc]

It shouldn't be too big of a list...so just post it.

As for the camera...did the shop have the machine opened up/broken down into components? They may have forgotten to hook it back up...

[Rick]

Also the Modem device /HD audio bus
is a sub part of the audio card/device

Were you able to get it working ?

if not the drivers should have been included in that same zip file you downloaded or at least in another one of them

[awaj]

I can get sound fine, I don't get why Driver Genius, and device Manager are saying that none of them are correctly installed.

[Paul Komski]

Try removing them from Device Manager and rebooting or else just try updating those problem devices directly from Device Manager.

[Sylvander]

"I don't get why Driver Genius, and device Manager are saying that none of them are correctly installed."
Resource conflicts?
So they cannot function?

[Paul Komski]

Resource conflicts, common enough in earlier versions of Windows, are very rare under the NT-based versions such as WinXP. To find out you look at the list of hardware in Device Manager and if you see a device with a yellow circle and exclamation point on its icon, double-click it to open its Properties. Look on the General tab for the device's status. If there's a resource conflict, it's reported here. There would typically be at least two such devices.

[awaj]

Device manager, under properties are saying "no driver files are required, or have been loaded for this device."

[awaj]

I gathered all but the ethernet port drivers, and all now seem to work to some degree. The PnpID: is PCI\\VEN_14E4&DEV_170C&SUBSYS_10008086&REV_02
The lable is BCM 440x 100Base-TX Fast Ethernet

Any Idea where I can find it?

Also, the scroll button on the touch pad mouse does not work, any idea where I can start to diagnose the problem

[mjc]

Generic Broadcom drivers...

http://www.broadcom.com/support/ethernet_nic/4401.php

[awaj]

ok, I got the driver with no problem. I got a potentially stupid question though. where do I put the file?

[mjc]

It's a zip file, right?

Unzip it to somewhere and then on the 'found new hardware' or 'update driver' screens in Windows, point it to where you've unzipped it...Windows should do the rest, including copying it to the needed folder.

[awaj]

Ok, I also have a problem with the Web Cam, when I start the program, I get an error saying that it is in use by another program. If anyone has an idea where to start to debug that, and the touchpad problem I mentioned before, that would be great. Thank you for all your help so far

[awaj]

Ok, so all but the web-cam work (or so it seems, I have yet to try some of the things like the SD card slot and other features.) When I start it, I get a message saying "please check the device connnection and make sure that the device is not being used by another application or user. What are the chances that web-cam is broken and it's not a software issue?

[mjc]

What are the chances that web-cam is broken and it's not a software issue?

Pretty high...especially if it is connected by a ribbon cable to the motherboard. My guess is that they didn't reconnect it when they had it apart...

[awaj]

is there any software things I can try first before taking it in to be fixed? (The will probably attempt to wipe my hard drive or something along those lines, and I want to tell them to not to wipe my hard drive and beable to complain if they do.)

[awaj]

The current version of Ubuntu recognizes the web cam, I am going to try re-installing the drivers in the near future.

[awaj]

I tried installing all the drivers for the webcam from acer. the bison thing and the logitech thing. Things have not improved. The thing I don't get is that the device manager doesn't have any errors (aside from one for non-plug and play devices labled Serial with error code 24) and when I go to my computer, and right click on the camera, go into properties I can test it. It says that there is nothing wrong.

[Paul Komski]

What software are you using with the webcam. If you dont have any supplied with the bundle it is pretty straightforward to use Windows Messenger or Skype or other IM program, particularly Skype (http://www.skype.com/intl/en/help/guides/video/), to test the video output and even take poor quality snapshots. CowboyFrank has a lot of good advice on his site (http://cowboyfrank.net/webcams/HowTo.htm) particularly if you want to set-up a streaming web cam for access from an internet web page.

Do you want to conference or use streaming video or what?

[awaj]

I actually just want to get my computer working like it should. At the moment, I don't have any use for the webcam.

[awaj]

I figured out what was wrong. I needed to have something called "visage" started to get the web cam to work right.