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DiscGo
08-18-2008, 12:31 AM
Ok guys. I am in trouble. I need some serious help. I am visiting my in-laws for the week and having some PC troubles. I tried to update my borther-in-law’s laptop to have XP SP3. The Service pack failed to install successfully. I did a system restore and now at the windows welcome screen I get this message:
“A Problem is Preventing windows from accurately checking the license for this computer. error code 0x8007007e”

I can boot his laptop into Safe Mode with Command Prompt but Safemode with networking gives me the same error message of “A Problem is Preventing windows from accurately checking the license for this computer. error code 0x8007007e”.

Steps I have tried:
1. System restore- I tried a system restore (from command prompt) but windows gives me a message saying the system restore has been disabled and that I can re-enable it from normal mode (which I of course cannot enter).
2. ReEnabled the Crypotgraphic services- Control Panel \ Admin tools\ Services\ Ctryptographic Services but there was not improvement.
3. I have tried selective start up but it did not help
4. I tried to uninstall SP3, but it was not visible from add or remove programs and “my computer” still displays SP2 as being installed.
5. regsvr32 msxml3.dll in Command Prompt but it didn’t seem to be an msxml issue because it didn’t help.
6. Chkdsk /r- Nothing.


I also tried following a couple of online tutorials which weren’t really helpful. I tred to boot to his “back cd” but it was backed up in correctly and it didn’t work. My usb drive does not working because we are in safemode. I am unable to access the internet because I can’t get on the PC outside of Safemode with Command Prompt. If anyone has any ideas, I’d really appreciate them.

PrntRhd
08-18-2008, 01:18 AM
Need to know the make, model of the notebook. Is it an AMD or an Intel for the CPU?

DiscGo
08-18-2008, 07:56 AM
It is an Acer Aspire 5610.

mjc
08-18-2008, 08:44 AM
The main error isn't really the one being displayed. That is sort of a 'catch all' error code that basically says the update went pear-shaped...you know that already, but the main error is going to be in the update log...C:\Windows\Windows Update.log. The last few lines would be the most recent...so look in there and post any errors listed, include any date/time stamps.

DiscGo
08-18-2008, 09:41 AM
I don't seem to have that file. I have the folder options set to show hidden files, and I still can't find anything. I also tried to access it by searching for:
%\windowsupdate.log and I couldn't find it.

mjc
08-18-2008, 09:57 AM
Try searching for *.log on C:, include subfolders in your search...you'll probably turn up a few log files that way, but hopefully the update log will be one of them. By default every update you do appends to that file...so it has to be there, somewhere.

DiscGo
08-18-2008, 11:16 PM
I found the solution here:
http://support.microsoft.com/kb/950249

Use the hidden $NtServicePackUninstall$ folder
1. Click Start, click Run, type c:\windows\$NtServicePackUninstall$\spuninst\spuni nst.exe in the Open box, and then click OK.
2. When the Windows XP Service Pack 3 Removal Wizard starts, click Next.
3. Follow the instructions on the screen to remove Windows XP SP3.

Thanks everyone!