unable to update antivirus

[kev.uk]

:
hi
can i start by saying i am a complete newby to computers.
i recently formatted my pc and reinstalled windows xp home, but my avg free and avire free show me that i need to up date, but but wen i update them it tells me i have the latest update:confused: :confused:

here is my specs


:conOpSys: Microsoft Windows XP Home Edition - Service Pack 3.0
Motherboard: ASUSTeK Computer INC. P5N-E SLI (Version 1.XX )
CPU: Intel(R) Core(TM)2 Duo CPU E4600 @ 2.40GHz (Clock Speed 2399 )
RAM: 2046MB
Video: NVIDIA GeForce 9800 GTX/9800 GTX+
Sound: Creative X-Fi Audio Processor (WDM)
Sound: Realtek High Definition Audio
MODEM: Not Reported

Drive: SAMSUNG SP2014N (Size ~186 GB)
Drive: SAMSUNG SP2014N (Size ~186 GB)
Optical Drive: LITE-ON DVDRW SOHW-1673S

ps thanks in advance 4 any help:)

[Ajmukon]

reinstall AVG. that is the simplest solution

[kev.uk]

thanx ajmukon!
done wat you sead but still have the same problem.
avira and avg shows thay have latest updates but show error state

[classicsoftware]

The question would by why would you have two active AV scanners. This bound to cause trouble and wreak havoc on your system. Pick one...

[kev.uk]

classicosoftware thanks mate point taken!
iv uninsulated both AV scanners and reinstalled avra, but still have the same problem
i did install a second hard drive if this has any relevance ?

[Paul Komski]

but but wen i update them it tells me i have the latest update
How soon after updating the chosen A/V are you attempting another update or is it reporting this automatically? There are also two sorts of update; the A/V itself and the virus definitions database. Normally something that tells you that you have the latest update is good news. If there is a different error state message that is a different matter and you need to be more explicit. Are you running any software firewall and presumably you have tried a cold restart after reinstalling?

[kev.uk]

hi paul
from wat i can tell its the virus definition wat doesn't seem to up date, this is also the same with AVG free.
yet it tells me that i do have the latest definition wen i manually update it, but the over view shows a caution logo for the virus definition.
as for the cold start, not to sure Wat you mean by this !

thanks for you re patience

[Fruss Tray Ted]

as for the cold start, not to sure Wat you mean by this !

Like a reboot but rather power down, let sit for a moment, then power back up.

[kev.uk]

thanx for the sugestions but thay dont seem to solve the problem.
maybe it time to format AGANE

[mjc]

Shut off auto-updates. Manually download the latest definitions files, on a known clean, working machine (put them on a USB stick or a CD-RW) then direct the program(s) to manually update from the downloaded files. After the manual update, do a full scan, then reboot and turn on the automatic updates.

[Ajmukon]

thanx ajmukon!
done what you said but still have the same problem.
avira and avg shows that they have latest updates but show error state

Shut off auto-updates. Manually download the latest definitions files, on a known clean, working machine (put them on a USB stick or a CD-RW) then direct the program(s) to manually update from the downloaded files. After the manual update, do a full scan, then reboot and turn on the automatic updates.

Normally, most software issues can be solved be reinstalling the software...
Sometimes though... it needs a little "more"
What MJC said should work...

if it does not...

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