Why won't my computer shut down?

[burnselk]

I'm running Windows XP Home Edition and when I go to turn it off at night it won't shut down. It gets to a Windows screen that says "Saving your Settings" and stays there all night.....and there's nothing I can do to change this screen.....no CTRL, ALT, DELETE or anything will affect this screen. It stays right there and won't shut down....about 3/4 of the time this happens........sometimes it goes ahead and shuts down correctly.....but that's rare.

I have to do a "hard" shutdown in order to get it turned off.

I would appreciate your assistance with correcting this problem.

[Fruss Tray Ted]

Although this could be a couple hardware reasons, it could also be malware. so an HJT log posted here (or in the Security Forum) would get the ball rolling to your solution (cure). :)

You should know the drill... ;)

[Paul Komski]

WindowsXP Shutdown and Restart Troubleshooting (http://www.aumha.org/win5/a/shtdwnxp.php).

[burnselk]

so an HJT log posted here

Fruss, you lost me, how do I get a HJT log? :confused:

You should know the drill... ;)You give me too much credit my friend......I don't know the drill.....can you help me here?

Sorry I have to ask for clarification Fruss.

[PrntRhd]

Try here:
http://www.pcguide.com/vb/showthread.php?t=60009

[burnselk]

Another pcguide member told me to post my "HJT log" in hopes of helping me. It seems he thought my computer was infected or had malware or other problems the computer is having shutdown problems (the windows shutdown screen gets to "saving your settings" and stops; from there I have to do a hard shutdown because my mouse and keyboard cease to function at this point) and slow operation.

Just now my 2008 Symantec Internet Security program found 5 Trojan.Wimad's which were quarantined. I hope I have followed your instructions correctly. Here is the first part of my HJT log (the remainder follows since it was too long for one post):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:42:05 AM, on 11/17/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cobian Backup 8\cbService.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Cobian Backup 8\cbInterface.exe
C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Creative\Creative Media Lite\CTZDetec.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\CallWave\IAM.exe
C:\Program Files\CreataCard\Gold\FMRemind.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
E:\NielsenNetratings\bin\insight.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\HJT\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://verizon.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/verizon/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/verizon/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/verizon/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=127.0.0.1:8010
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = ;setup.msn.com;memberservices.msn.com;*.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
R3 - URLSearchHook: (no name) - {0A94B116-4504-4e26-AB05-E61E474AA38B} - C:\Program Files\AskPBar\SrchAstt\1.bin\A9SRCHAS.DLL
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Ask Search Assistant BHO - {0A94B111-4504-4e26-AB05-E61E474AA38B} - C:\Program Files\AskPBar\SrchAstt\1.bin\A9SRCHAS.DLL
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\sw g.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O2 - BHO: Ask Toolbar BHO - {F4D76F01-7896-458a-890F-E1F05C46069F} - C:\Program Files\AskPBar\bar\1.bin\ASKPBAR.DLL
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Ask Toolbar - {F4D76F09-7896-458a-890F-E1F05C46069F} - C:\Program Files\AskPBar\bar\1.bin\ASKPBAR.DLL
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [DiscWizardMonitor.exe] C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Cobian Backup 8 interface] "C:\Program Files\Cobian Backup 8\cbInterface.exe" -service
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "D:\qttask.exe" -atboottime
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [CTZDetec.exe] C:\Program Files\Creative\Creative Media Lite\CTZDetec.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: CallWave.lnk = C:\Program Files\CallWave\IAM.exe
O4 - Global Startup: CreataCard Gold 3 Forget Me Not Reminders Tray Icon.lnk = C:\Program Files\CreataCard\Gold\FMRemind.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Microsoft Office Shortcut Bar.lnk = C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
O4 - Global Startup: Nielsen NetRatings.lnk = E:\NielsenNetratings\bin\insight.exe
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE

[burnselk]

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Verizon Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/softwareupdate/su/ocx/15031/CTSUEng.cab
O16 - DPF: {0D6709DD-4ED8-40CA-B459-2757AEEF7BEE} (Dldrv2 Control) - http://download.gigabyte.com.tw/object/Dldrv.ocx
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Cobian Backup 8 service (CobBMService) - Luis Cobian - C:\Program Files\Cobian Backup 8\cbService.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: CT Device Query service (CTDevice_Srv) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTDevSrv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 13830 bytes

[burnselk]

PrntRhd, should I have posted this somewhere else? I've had no response.

Fruss suggested maybe I should post it in a Security Forum.

What do you think as a moderator?

[PrntRhd]

Moved it to Applications & Security, if clean, maybe Paul Komski, MJC, or someone else can look at the issue.

[burnselk]

Thanks PrntRhd.....I appreciate your help. I hope someone takes a look and gets back to me on my HJT log.

[classicsoftware]

First:
How to run a scan with Malwarebytes' Anti-Malware

Download Malwarebytes' Anti-Malware from Here (http://www.besttechie.net/tools/mbam-setup.exe) or Here (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html)

Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.[/QUOTE]

Second:

Please do the following:


Download this file - combofix.exe (http://download.bleepingcomputer.com/sUBs/ComboFix.exe) to your Desktop (it needs to be run from the Desktop). Double click combofix.exe & follow the prompts.
When finished, it will produce a log for you.


Note:

Do not mouseclick Combofix's window while it is running. That may cause the program to stall...

Third:


Re-boot the system
Post the MBAM log
Post the Combofix log
Post a new HJT log
Tell us how the system is running.

[burnselk]

Malwarebytes' Anti-Malware 1.30
Database version: 1414
Windows 5.1.2600 Service Pack 2

11/21/2008 12:24:29 PM
mbam-log-2008-11-21 (12-24-29).txt

Scan type: Quick Scan
Objects scanned: 57412
Time elapsed: 3 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[burnselk]

ComboFix 08-11-20.02 - Tom 2008-11-21 12:37:02.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.2676 [GMT -5:00]
Running from: c:\documents and settings\Tom\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Darlene\Local Settings\Application Data\Microsoft\Windows Media\10.0\WMSDKNSD.XML
K:\Install.exe

.
((((((((((((((((((((((((( Files Created from 2008-10-21 to 2008-11-21 )))))))))))))))))))))))))))))))
.

2008-11-21 12:19 . 2008-11-21 12:19 <DIR> d-------- c:\program files\Malwarebytes' Anti-Malware
2008-11-21 12:19 . 2008-11-21 12:19 <DIR> d-------- c:\documents and settings\Tom\Application Data\Malwarebytes
2008-11-21 12:19 . 2008-11-21 12:19 <DIR> d-------- c:\documents and settings\All Users\Application Data\Malwarebytes
2008-11-21 12:19 . 2008-10-22 16:10 38,496 --a------ c:\windows\system32\drivers\mbamswissarmy.sys
2008-11-21 12:19 . 2008-10-22 16:10 15,504 --a------ c:\windows\system32\drivers\mbam.sys
2008-11-19 13:59 . 2008-11-19 14:00 <DIR> d-------- c:\documents and settings\Tom\Application Data\Digsby
2008-11-19 13:53 . 2008-11-19 14:01 <DIR> d-------- c:\program files\Digsby
2008-11-17 10:30 . 2008-11-18 15:47 <DIR> d-------- C:\HJT
2008-11-14 22:00 . 2008-11-14 22:00 3,398 --a------ c:\windows\system32\PerfStringBackup.TMP

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))) ))
.
2008-11-21 17:38 --------- d-----w c:\program files\Common Files\Symantec Shared
2008-11-21 17:37 --------- d-----w c:\program files\CallWave
2008-11-21 16:11 --------- d-----w c:\documents and settings\All Users\Application Data\Google Updater
2008-11-21 13:39 --------- d-----w c:\documents and settings\All Users\Application Data\Symantec
2008-11-20 16:13 --------- d-----w c:\program files\42 Bit Scanner
2008-11-17 19:29 --------- d-----w c:\program files\Safari
2008-11-17 06:18 --------- d-----w c:\documents and settings\Tom\Application Data\Vso
2008-11-16 03:17 --------- d-----w c:\program files\Java
2008-10-24 18:39 --------- d-----w c:\documents and settings\Tom\Application Data\ImgBurn
2008-10-24 16:02 --------- d-----w c:\documents and settings\Tom\Application Data\dvdcss
2008-10-24 11:10 453,632 ------w c:\windows\system32\drivers\mrxsmb.sys
2008-10-13 20:15 --------- d-----w c:\program files\iTunes
2008-10-13 20:15 --------- d-----w c:\program files\iPod
2008-10-13 20:15 --------- d-----w c:\documents and settings\All Users\Application Data\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-09-21 02:54 --------- d-----w c:\documents and settings\All Users\Application Data\Microsoft Help
2008-09-21 01:31 --------- d-----w c:\program files\ATI Technologies
2001-08-22 17:15 245,760 ------w c:\windows\inf\i386\viceo.dll
2001-08-22 17:13 61,440 ------w c:\windows\inf\i386\gl.dll
2001-08-22 17:13 32,768 ------w c:\windows\inf\i386\Pmicro.dll
2001-08-03 22:29 13,824 ------w c:\windows\inf\i386\Usbscan.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{0A94B116-4504-4e26-AB05-E61E474AA38B}"= "c:\program files\AskPBar\SrchAstt\1.bin\A9SRCHAS.DLL" [2008-04-12 61440]

[HKEY_CLASSES_ROOT\clsid\{0a94b116-4504-4e26-ab05-e61e474aa38b}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-13 1694208]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2006-02-28 15360]
"CTZDetec.exe"="c:\program files\Creative\Creative Media Lite\CTZDetec.exe" [2007-12-18 401408]
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="c:\program files\Common Files\Ahead\Lib\NMBgMonitor.exe" [2007-06-21 148776]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2008-10-17 51048]
"osCheck"="c:\program files\Norton Internet Security\osCheck.exe" [2007-08-24 714608]
"YBrowser"="c:\progra~1\Yahoo!\browser\ybrwicon.exe" [2006-07-21 129536]
"DiscWizardMonitor.exe"="c:\program files\Seagate\DiscWizard\DiscWizardMonitor.exe" [2007-04-19 1169744]
"AcronisTimounterMonitor"="c:\program files\Seagate\DiscWizard\TimounterMonitor.exe" [2007-04-19 1945688]
"Acronis Scheduler2 Service"="c:\program files\Common Files\Seagate\Schedule2\schedhlp.exe" [2007-04-19 149024]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-12-05 8523776]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-12-05 81920]
"Adobe Photo Downloader"="c:\program files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe" [2005-06-06 57344]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792]
"Cobian Backup 8 interface"="c:\program files\Cobian Backup 8\cbInterface.exe" [2007-09-27 2425856]
"NeroFilterCheck"="c:\program files\Common Files\Ahead\Lib\NeroCheck.exe" [2007-06-11 153136]
"mxomssmenu"="c:\program files\Maxtor\OneTouch Status\maxmenumgr.exe" [2008-07-21 169312]
"QuickTime Task"="D:\qttask.exe" [2008-09-06 413696]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2006-10-26 31016]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe" [2005-02-17 221184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-02-17 81920]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-10-01 289576]
"SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"MSConfig"="c:\windows\PCHealth\HelpCtr\Binaries\MSConfig.exe" [2006-02-28 158208]
"RTHDCPL"="RTHDCPL.EXE" [2007-05-10 c:\windows\RTHDCPL.exe]
"nwiz"="nwiz.exe" [2007-12-05 c:\windows\system32\nwiz.exe]

c:\documents and settings\Darlene\Start Menu\Programs\Startup\
Greetings Workshop Reminders.lnk - c:\program files\Greetings Workshop\GWREMIND.EXE [1996-06-24 40448]

c:\documents and settings\Tom\Start Menu\Programs\Startup\
Adobe Gamma.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2005-03-16 113664]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
CreataCard Gold 3 Forget Me Not Reminders Tray Icon.lnk - c:\program files\CreataCard\Gold\FMRemind.exe [2008-04-01 189952]
Microsoft Find Fast.lnk - c:\program files\Microsoft Office\Office\FINDFAST.EXE [1997-07-10 111376]
Nielsen NetRatings.lnk - e:\nielsennetratings\bin\insight.exe [2008-03-18 20480]
Office Startup.lnk - c:\program files\Microsoft Office\Office\OSA.EXE [1997-07-10 51984]

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^CallWave.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\CallWave.lnk
backup=c:\windows\pss\CallWave.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office Shortcut Bar.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Microsoft Office Shortcut Bar.lnk
backup=c:\windows\pss\Microsoft Office Shortcut Bar.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^Tom^Start Menu^Programs^Startup^Digsby.lnk]
path=c:\documents and settings\Tom\Start Menu\Programs\Startup\Digsby.lnk
backup=c:\windows\pss\Digsby.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpo licy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpo licy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\WINDOWS\\system32\\dpvsetup.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\CallWave\\IAM.exe"=

R2 LiveUpdate Notice;LiveUpdate Notice;"c:\program files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon [2007-08-25 149352]
R2 Maxtor Sync Service;Maxtor Service;"c:\program files\Maxtor\Sync\SyncServices.exe" [2008-07-21 193888]
S3 COH_Mon;COH_Mon;\??\c:\windows\system32\Drivers\CO H_Mon.sys [2007-05-29 23888]
S3 ctlsb16;Creative SB16/AWE32/AWE64 Driver (WDM);c:\windows\system32\drivers\ctlsb16.sys [2008-03-18 96256]

[burnselk]

*Newly Created Service* - COMHOST
.
Contents of the 'Scheduled Tasks' folder

2008-11-17 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 11:34]

2008-08-29 c:\windows\Tasks\Norton Internet Security - Run Full System Scan - Tom.job
- c:\program files\Norton Internet Security\Norton AntiVirus\Navw32.exe [2007-08-26 20:19]
.
.
------- Supplementary Scan -------
.
FireFox -: Profile - c:\documents and settings\Tom\Application Data\Mozilla\Firefox\Profiles\azipaou4.default\
FF -: plugin - c:\documents and settings\Tom\Application Data\Mozilla\Firefox\Profiles\azipaou4.default\ext ensions\moveplayer@movenetworks.com\platform\WINNT _x86-msvc\plugins\npmnqmp07076007.dll
FF -: plugin - c:\program files\Google\Google Updater\2.4.1368.5602\npCIDetect13.dll
FF -: plugin - c:\program files\iTunes\Mozilla Plugins\npitunes.dll
FF -: plugin - d:\plugins\npqtplugin.dll
FF -: plugin - d:\plugins\npqtplugin2.dll
FF -: plugin - d:\plugins\npqtplugin3.dll
FF -: plugin - d:\plugins\npqtplugin4.dll
FF -: plugin - d:\plugins\npqtplugin5.dll
FF -: plugin - d:\plugins\npqtplugin6.dll
FF -: plugin - d:\plugins\npqtplugin7.dll
.

************************************************** ************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-11-21 12:41:00
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

************************************************** ************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

PROCESS: c:\windows\explorer.exe
-> e:\nielsennetratings\bin\dlltrack.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Seagate\Schedule2\schedul2.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Symantec\LiveUpdate\AluSchedulerSvc.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Cobian Backup 8\cbService.exe
c:\windows\system32\CTSVCCDA.EXE
c:\program files\Creative\Shared Files\CTDevSrv.exe
c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe
c:\windows\system32\nvsvc32.exe
c:\windows\system32\wdfmgr.exe
c:\progra~1\Yahoo!\browser\ycommon.exe
c:\windows\system32\rundll32.exe
c:\program files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
c:\program files\iPod\bin\iPodService.exe
c:\program files\CreataCard\Gold\fmnot32.exe
c:\program files\Common Files\Ahead\Lib\NMIndexingService.exe
.
************************************************** ************************
.
Completion time: 2008-11-21 12:44:12 - machine was rebooted
ComboFix-quarantined-files.txt 2008-11-21 17:44:05

Pre-Run: 60,474,863,616 bytes free
Post-Run: 62,201,532,416 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOW S
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect /usepmtimer

193 --- E O F --- 2008-11-15 03:04:15

[burnselk]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:31:33 PM, on 11/21/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cobian Backup 8\cbService.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Cobian Backup 8\cbInterface.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Creative\Creative Media Lite\CTZDetec.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\CreataCard\Gold\FMRemind.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
E:\NielsenNetratings\bin\insight.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE
C:\Documents and Settings\Tom\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://verizon.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/verizon/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/verizon/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=127.0.0.1:8010
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = ;setup.msn.com;memberservices.msn.com;*.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
R3 - URLSearchHook: (no name) - {0A94B116-4504-4e26-AB05-E61E474AA38B} - C:\Program Files\AskPBar\SrchAstt\1.bin\A9SRCHAS.DLL
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Ask Search Assistant BHO - {0A94B111-4504-4e26-AB05-E61E474AA38B} - C:\Program Files\AskPBar\SrchAstt\1.bin\A9SRCHAS.DLL
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\sw g.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O2 - BHO: Ask Toolbar BHO - {F4D76F01-7896-458a-890F-E1F05C46069F} - C:\Program Files\AskPBar\bar\1.bin\ASKPBAR.DLL
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Ask Toolbar - {F4D76F09-7896-458a-890F-E1F05C46069F} -

[burnselk]

C:\Program Files\AskPBar\bar\1.bin\ASKPBAR.DLL
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [DiscWizardMonitor.exe] C:\Program Files\Seagate\DiscWizard\DiscWizardMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Seagate\DiscWizard\TimounterMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Cobian Backup 8 interface] "C:\Program Files\Cobian Backup 8\cbInterface.exe" -service
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe"
O4 - HKLM\..\Run: [QuickTime Task] "D:\qttask.exe" -atboottime
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [CTZDetec.exe] C:\Program Files\Creative\Creative Media Lite\CTZDetec.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: CreataCard Gold 3 Forget Me Not Reminders Tray Icon.lnk = C:\Program Files\CreataCard\Gold\FMRemind.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Nielsen NetRatings.lnk = E:\NielsenNetratings\bin\insight.exe
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Verizon Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - [url]http://www.creative.com/softwareupdate/su/ocx/15031/CTSUEng.cab[/url]
O16 - DPF: {0D6709DD-4ED8-40CA-B459-2757AEEF7BEE} (Dldrv2 Control) - [url]http://download.gigabyte.com.tw/object/Dldrv.ocx[/url]
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - [url]http://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab[/url]
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - [url]http://www.crucial.com/controls/cpcScanner.cab[/url]
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - [url]http://driveragent.com/files/driveragent.cab[/url]
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Cobian Backup 8 service (CobBMService) - Luis Cobian - C:\Program Files\Cobian Backup 8\cbService.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: CT Device Query service (CTDevice_Srv) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTDevSrv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--
End of file - 13739 bytes

[burnselk]

The computer at least shut down.....but it seems slow in doing so.....it sort of hangs up at the "windows is shutting down" screen for about 10+ seconds. I'll say this.....I have way too many programs that pop up on the screen everytime I turn my computer on....and I have to close them all before I have a clean desktop......guess I'll go to start-> run -> msconfig and deselect some of the programs in the "start" tab. BTW, I was in "selective" startup; now I see I'm in "normal" startup....something changed this. I was told by Verizon last year to set it that way (for some reason). I have slow DSL from Verizon.

As I had said previously, this shutdown problem doesn't happen ALL the time......so it could happen tonight when I shut it down. But if and when it does give me trouble, I'll post here to let you know.

Anti-Malware didn't find any problems; no malware. Combofix said I didn't have a "Windows Recovery Console" so it helped me load that.....whatever that's for????

Nor did Combofix find any problems to my knowledge.

But you guys will have to tell me what's going on because I'm lost in HJT.....at least I'm learning something.

Thanks guys. Hope to hear "something" from you folks about this issue.

[Fruss Tray Ted]

Do NOT use MSCONFIG to select what programs to load at startup.

For the duration of fixing your problems, leave it as is with all programs loading.

Afterwards, go to Black Viper's (http://www.blackviper.com/) site and follow the tips and tricks there to tweak your system for better performance. I believe it is "Services" of some type that is recommended to use instead of msconfig.

[burnselk]

Do NOT use MSCONFIG to select what programs to load at startup.

I'll do as you say Fruss.....that is not a problem. I just appreciate the attention I'm getting right now. I hope we can fix the "problems"....whatever they might be.

[classicsoftware]

It appears this is really not a badly infected PC. What I would do is:

Start removing some of the programs one at a time and see how the system performs...

p.s. how much RAM in the system?

[burnselk]

Is it infected at all classic?

I have 4GB of RAM installed but since I have 32bit Windows XP Home, my computer only "sees" 3.25GB. I have an AMD Athlon 64 X2 2.0 GHz Dual core CPU.

[classicsoftware]

Combofix removed some minor stuff....

[burnselk]

I'll let you know tomorrow how my shutdown went tonight.

[burnselk]

Well, it did shut down after hanging at the "windows is shutting down" screen for about 25 seconds.

However, prior to reaching that point, a box entitled "Ending Program WMS Idle" ran......then it said "this program is not working".......I had to click on "end program" to get it to proceed to shutdown.

I have three computers and this one is the only one I'm having shutdown trouble with.....could it be SP3? The others don't have SP3; one doesn't even have SP2 (an HP).

[Paul Komski]

MSKB Error message (http://support.microsoft.com/kb/921113) when you try to shut down Windows: "End Program-WMS Idle"

[burnselk]

Thanks Paul. I'll let you know if I get the same error message after I try your suggestion. Always appreciate your help.

[burnselk]

Thanks Paul, I'll let you know how this goes.

[burnselk]

Hi Paul, it did shut down but it "hung" at the "Windows is Shutting Down" screen for nearly 25 seconds. I didn't think it was going to shut down.
Therefore, I haven't tried your suggestion yet. I'll hold off on that until it doesn't shut down at all like it was doing.