I am having a major problem

[DLeonR]

I have a major problem with this laptop. It is a HP Pavilion dv5130us was running windows xp media center edition. AMD Turion 64 Mobile processor 2.0GHz, 1600MHz bus, 1024MB system memory, 120GB HHD etc. Some how I got files corrupted in windows when running a Trojan removal program. When trying to boot into windows it will not do so. So I tried the “last known working configuration that started windows” and that failed. It will not boot using safe mode; I can’t even get to a command prompt. The HHD has a recovery partition that I can’t even get to or know how to get to it under this situation. I tried using a windows xp corp cd to se if I could repair the system and that failed. Telling me that there was an error trying to setup and configure windows and to see an administrator. I think I made things worse doing that. Is there any help out there? I don’t wand to wipe the drive and re-install windows, I have too many good programs and files that I will not be able to recover. That will be my last and final option.
Can someone help me with this please? Thanks

[DLeonR]

I think this was posted in the wrong forum. A mod should feel free to move it to the windows forum. Thanks

[sassie05]

From HERE (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00608578&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=1843728).


"Reinstalling the operation system
The Windows operating system (OS) can be reinstalled, using the PC System Recovery Suite on the hard drive, without destroying any existing programs or user data. This action is normally only performed to correct a serious operational problem with the PC. If the PC is not operating in the Windows operating system, see Recovering from the recovery disks .
Reinstall the operating system using the default recovery options
Use the following instructions to reinstall Windows using the default recovery options.

1.
Connect PC to the AC power adapter.
2.
Close all programs.
3.
Click Start , click All Programs , select System Recovery and click PC Recovery .
4.
When the recovery options are presented, select the option to perform a PC Recovery and click Next .
NOTE: On the first attempt to correct an OS problem, select the option to perform a Microsoft System Restore and click Next . See Performing the Microsoft System Restore for information on the Microsoft System Restore.
5.
The PC will restart and display a Welcome to PC Recovery message. Click OK to continue.
NOTE: You may also access HP Recovery Manager at any time by restarting the computer and pressing F11 repeatedly before the Windows load screen appears.
6.
On the System Recovery panel, click Next .
PC Recovery will display "Backing up user data and settings."
PC Recovery will begin recovering Windows XP and application files.
PC Recovery will begin recovering user data and settings.
7.
Upon completion, PC recovery will display "The PC Recovery was successfully completed. Click restart to restart your PC or click Turn Off to turn off the PC. Click Restart . "

NOTE THE NOTE;)

My bold and italics.

[DLeonR]

Thanks for you reply, but this will not help me. To use this you'll have to be able to boot into windows, right now I can not get that far. All my recovery files are on partition "D" but right now I am standing with a black screen.:confused:

[classicsoftware]

Thanks for you reply, but this will not help me. To use this you'll have to be able to boot into windows, right now I can not get that far. All my recovery files are on partition "D" but right now I am standing with a black screen.:confused:

Please read Sassie's instructions again. Pay attention to the part I quoted and the word I enlarged.

NOTE: You may also access HP Recovery Manager at any time by restarting the computer and pressing F11 repeatedly BEFORE the Windows load screen appears.

[DLeonR]

Please read Sassie's instructions again. Pay attention to the part I quoted and the word I enlarged.

Thanks for the headsup on this clssicsoftware, I was in such hurry to get reply and start doing something over overlooked the word "before". If I had taken the time to read it for a second time before replying and would have seen it. Thanks again I will try the process in the morning.;)

[DLeonR]

I want to thank you for your help on getting this laptop running again. I am very sorry that I miss read your post and that is what happens when you don’t take your time to read and re-read. Well the laptop is up and running again and I just want to sincerely thank you.

[sassie05]

DLeonR,
You're very welcome.
Glad I could help. Glad your lappy is feeling better.
Was you able to save your programs and files?

[DLeonR]

DLeonR,
You're very welcome.
Glad I could help. Glad your lappy is feeling better.
Was you able to save your programs and files?

Yes! Must of my programs were saved, the ones that did not make it was not very improtant to me anyways. The only thing that does not work anymore is my internet explorer, when I click on the icon I only get a whit flash on the screen and goes back to the normal desktop. I don't think it is major I will have to see if I can get that going. But aside from everything else, the
laptop seems ok.
Thanks again

[mjc]

That is fairly typical behavior for IE when there are mismatched dlls...in other words the restore didn't overwrite newer versions of some of the dlls, so updating IE should fix the problem (probably need the full/manual/network install version/download to be able to update the currently broken install).

[DLeonR]

Thanks mjc, I got it working but I have to have it updated.