help with viruses please

[awaj]

I just ran Malewarebytes anti-maleware and it found 10 infected files. Microsoft Security Esentials is not started for some reason, and outlook has been acting strange as well. Also, Internet Explorer 8's homepage was hijacked with Crawler, and their toolbar is there aswell. Here's the Malewarebytes log, and I'll post Hijackthis in a minute.

[awaj]

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4303

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

7/11/2010 4:39:33 PM
mbam-log-2010-07-11 (16-39-33).txt

Scan type: Full scan (C:\|)
Objects scanned: 296569
Time elapsed: 54 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Ext\PreApproved\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\FunWebProducts (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts\Installr (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts\Installr\1.bin (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\FunWebProducts\Installr\1.bin\F3EZSETP.DLL (PUP.FunWebProducts) -> Quarantined and deleted successfully.
C:\Users\Julie\AppData\Local\Microsoft\Windows\Tem porary Internet Files\Content.IE5\TTV16O3X\PopularScreenSavers[1].exe (PUP.FunWebProducts) -> Quarantined and deleted successfully.
C:\Users\Julie\AppData\Local\Temp\Low\orsnjj.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts\Installr\1.bin\F3PLUGIN.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\FunWebProducts\Installr\1.bin\NPFUNWEB.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.

[awaj]

for some reason hijack this isn't starting up in normal windows mode, I'm restarting now in safemode to try downloading again.

[awaj]

hijack this worked in safemode.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:51:02 PM, on 7/11/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Users\Julie\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://toolbar.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.crawler.com/?tbid=60194
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80126
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80126
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O2 - BHO: IObitCom Toolbar - {31c7d459-9cc3-44f2-9dca-fc11795309b4} - C:\Program Files\IObitCom\tbIOb1.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\s wg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll
O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll
O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O3 - Toolbar: &Crawler Toolbar - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [Bing Bar] "C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RMTray.exe /H
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

[awaj]

O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O8 - Extra context menu item: Crawler Search - tbr:iemenu
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8 574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {32C3FEAE-0877-4767-8C20-62A5829A0945} (FBootloaderAX) - http://static.ak.facebook.com/fbplugin/win32/axfbootloader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL C:\Windows\system32\guard32.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: COMODO livePCsupport Service (CLPSLS) - COMODO - C:\Program Files\COMODO\COMODO livePCsupport\CLPSLS.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 12953 bytes

[classicsoftware]

Rename the hijackthis.exe something else like fixer.exe and try it regular mode.

[awaj]

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:51:31 PM, on 7/11/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\mswinext.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Registry Mechanic\RMTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Dell Support Center\gs_agent\dsc.exe
C:\Windows\System32\wscript.exe
C:\Users\Julie\Desktop\fixer.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://toolbar.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.crawler.com/?tbid=60194
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://toolbar.inbox.com/search/ie.aspx?tbid=80126
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://toolbar.inbox.com/help/sa_customize.aspx?tbid=80126
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O2 - BHO: IObitCom Toolbar - {31c7d459-9cc3-44f2-9dca-fc11795309b4} - C:\Program Files\IObitCom\tbIOb1.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\s wg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll
O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll
O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O3 - Toolbar: &Crawler Toolbar - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

[awaj]

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [Bing Bar] "C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RMTray.exe /H
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O8 - Extra context menu item: Crawler Search - tbr:iemenu
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8 574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - [url]http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab[/url]
O16 - DPF: {32C3FEAE-0877-4767-8C20-62A5829A0945} (FBootloaderAX) - [url]http://static.ak.facebook.com/fbplugin/win32/axfbootloader.cab[/url]
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - [url]http://download.divx.com/player/DivXBrowserPlugin.cab[/url]
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - [url]http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab[/url]
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - [url]http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab[/url]
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - [url]http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab[/url]
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL C:\Windows\system32\guard32.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: COMODO livePCsupport Service (CLPSLS) - COMODO - C:\Program Files\COMODO\COMODO livePCsupport\CLPSLS.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 14856 bytes

[classicsoftware]

Let's start by uninstalling all of the tool bars you have and then re-setting your home page. We can add the tool bars back one at a time.

Then post a fresh log and we can remove any remnants left over.

[awaj]

I'm having trouble setting MSN to the home page (which was what it was before things acting strange) Internet options is not coming up in IE 8. Here's the log with no tool bars.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:01:42 PM, on 7/11/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\mswinext.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Registry Mechanic\RMTray.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Users\Julie\Desktop\fixer.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://toolbar.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.inbox.com/homepage.aspx?tbid=80126&lng=en
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll
O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [Bing Bar] "C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RMTray.exe /H
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

[awaj]

O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8 574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {32C3FEAE-0877-4767-8C20-62A5829A0945} (FBootloaderAX) - http://static.ak.facebook.com/fbplugin/win32/axfbootloader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL C:\Windows\system32\guard32.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: COMODO livePCsupport Service (CLPSLS) - COMODO - C:\Program Files\COMODO\COMODO livePCsupport\CLPSLS.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 12774 bytes

[classicsoftware]

Lets try an IE8 repair (http://support.microsoft.com/kb/318378).

[awaj]

ok, should I back-up book marks before I try that? if so, what's the best way to do so?

[classicsoftware]

ok, should I back-up book marks before I try that? if so, what's the best way to do so?

Export them to a file....

[awaj]

I realized that the computer is still running IE7 and while trying to upgrade it to IE8, I'm having trouble, When trying to go through Windows update, I get an error that says:
"C:\Windows\Systems32\wuapp.exe

The RPC server is unavailable."

I'm going to try following the repair link now.

[awaj]

ok, I went to the windows update page, and tried to update from there, and couldn't because active x controlers aren't allowed. I can't download IE 7 or 8 to reinstall because downloads aren't working right, and for somereason save target as doesn't work. should I be trying in safemode?

[classicsoftware]

Try to repair IE7

[awaj]

ok, I got to reset IE 7 via option one, and restarted, I still can't access internet options while out of safemode, nor can I enable the menu bar. here's the hijack this log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:48:47 AM, on 7/12/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\mswinext.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Registry Mechanic\RMTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Dell Support Center\gs_agent\dsc.exe
C:\Users\Julie\Desktop\fixer.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer, optimized for Bing and MSN
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll
O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [Bing Bar] "C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey

[awaj]

O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RMTray.exe /H
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - [url]http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab[/url]
O16 - DPF: {32C3FEAE-0877-4767-8C20-62A5829A0945} (FBootloaderAX) - [url]http://static.ak.facebook.com/fbplugin/win32/axfbootloader.cab[/url]
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - [url]http://download.divx.com/player/DivXBrowserPlugin.cab[/url]
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - [url]http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab[/url]
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - [url]http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab[/url]
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - [url]http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab[/url]
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL C:\Windows\system32\guard32.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: COMODO livePCsupport Service (CLPSLS) - COMODO - C:\Program Files\COMODO\COMODO livePCsupport\CLPSLS.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 12138 bytes

[classicsoftware]

Does MBAM come up clean when you run it now?

[awaj]

yes, it came up clean. I'm saving the log incase you want me to post it. I'm still unable to get microsoft security essentials to start, and I can't make changes to Internet exporer 7 in terms of getting the menu bar to appear or getting into Internet Options

[awaj]

So, ClassicSoftware, what's the next step that I need to do on my sister's computer?

[classicsoftware]

Let's try this:

You will need to run Combofix next. Please read the instructions here (http://www.bleepingcomputer.com/combofix/how-to-use-combofix) and post back with:


The combofix log.
A new HJT log
A description of how the system is running.


This is a serious tool. Please make sure you have a current backup of all of your data before proceeding.

[awaj]

I'll take care of it in the morning, I probably should check with the person who's computer it belongs to before proceeding... I should have a combofix log soon after that.

[awaj]

ComboFix 10-07-13.08 - Julie 07/14/2010 13:02:22.1.2 - x86
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.3061.1769 [GMT -4:00]
Running from: c:\users\Julie\Desktop\ComboFix.exe
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\st325614.dll

.
((((((((((((((((((((((((( Files Created from 2010-06-14 to 2010-07-14 )))))))))))))))))))))))))))))))
.

2010-07-14 17:11 . 2010-07-14 17:11 -------- d-----w- c:\users\LogMeInRemoteUser\AppData\Local\temp
2010-07-14 17:11 . 2010-07-14 17:11 -------- d-----w- c:\users\Default\AppData\Local\temp
2010-07-14 17:11 . 2010-07-14 17:11 -------- d-----w- c:\users\tewhitmore\AppData\Local\temp
2010-07-12 13:42 . 2010-07-12 13:42 -------- d-----w- c:\program files\Microsoft ATS
2010-07-12 13:37 . 2010-07-12 13:37 -------- d--h--w- c:\windows\msdownld.tmp
2010-07-09 00:28 . 2004-08-04 11:00 506368 ----a-w- c:\windows\system32\msxml.dll
2010-07-09 00:28 . 2010-07-09 00:28 -------- d-----w- c:\program files\Common Files\PC Tools
2010-06-23 16:01 . 2009-11-08 14:55 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2010-06-23 16:01 . 2009-11-08 14:55 49472 ----a-w- c:\windows\system32\netfxperf.dll
2010-06-23 16:01 . 2009-11-08 14:55 297808 ----a-w- c:\windows\system32\mscoree.dll
2010-06-23 16:01 . 2009-11-08 14:55 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2010-06-23 16:01 . 2009-11-08 14:55 1130824 ----a-w- c:\windows\system32\dfshim.dll
2010-06-23 12:32 . 2010-04-16 16:43 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2010-06-23 12:32 . 2010-04-16 14:39 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2010-06-23 07:29 . 2010-06-23 07:29 501936 ----a-w- c:\programdata\Google\Google Toolbar\Update\gtb5B2C.tmp.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))) ))
.
2010-07-14 12:56 . 2009-08-18 21:21 -------- d-----w- c:\program files\LogMeIn
2010-07-14 12:54 . 2009-08-11 23:02 -------- d-----w- c:\program files\Rhapsody
2010-07-12 11:40 . 2009-01-16 03:59 -------- d-----w- c:\program files\Google
2010-07-08 23:03 . 2009-08-12 21:32 -------- d-----w- c:\users\Julie\AppData\Roaming\HpUpdate
2010-06-29 14:38 . 2010-03-21 01:23 -------- d-----w- c:\program files\Microsoft Security Essentials
2010-06-26 16:02 . 2009-01-23 01:55 -------- d-----w- c:\program files\Microsoft.NET
2010-06-11 20:24 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2010-06-11 16:18 . 2009-01-23 01:52 -------- d-----w- c:\programdata\Microsoft Help
2010-06-11 15:08 . 2010-06-11 15:07 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-06-10 14:11 . 2009-08-18 21:21 83360 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2010-06-10 14:11 . 2009-08-18 21:21 29568 ----a-w- c:\windows\system32\LMIport.dll
2010-06-10 14:11 . 2009-08-18 21:21 87424 ----a-w- c:\windows\system32\LMIinit.dll
2010-06-09 21:18 . 2010-06-09 21:18 57344 ----a-w- c:\programdata\DivX\RunAsUser\RUNASUSERPROCESS.dll
2010-06-09 21:18 . 2010-06-09 21:18 56765 ----a-w- c:\programdata\DivX\DivXPlusShortcuts\Uninstaller. exe
2010-06-09 21:18 . 2010-06-09 21:18 56997 ----a-w- c:\programdata\DivX\WebPlayer\Uninstaller.exe
2010-06-09 21:18 . 2010-06-09 21:16 -------- d-----w- c:\program files\DivX
2010-06-09 21:18 . 2010-06-09 21:16 -------- d-----w- c:\programdata\DivX
2010-06-09 21:18 . 2010-06-09 21:18 53600 ----a-w- c:\programdata\DivX\Update\Uninstaller.exe
2010-06-09 21:18 . 2010-06-09 21:18 57409 ----a-w- c:\programdata\DivX\ControlPanel\Uninstaller.exe
2010-06-09 21:18 . 2010-06-09 21:17 52963 ----a-w- c:\programdata\DivX\MSVC80CRTRedist\Uninstaller.ex e
2010-06-09 21:17 . 2010-06-09 21:17 -------- d-----w- c:\program files\Common Files\DivX Shared
2010-06-09 21:17 . 2010-06-09 21:17 54073 ----a-w- c:\programdata\DivX\Qt4.5\Uninstaller.exe
2010-06-09 21:16 . 2010-06-09 21:18 1062184 ----a-w- c:\programdata\DivX\Setup\Resource.dll
2010-06-09 21:16 . 2010-06-09 21:18 895256 ----a-w- c:\programdata\DivX\Setup\DivXSetup.exe
2010-06-09 13:42 . 2010-03-03 23:53 224240 ----a-w- c:\windows\system32\drivers\cmdGuard.sys
2010-06-07 09:58 . 2010-03-03 23:54 278288 ----a-w- c:\windows\system32\guard32.dll
2010-06-07 09:58 . 2010-03-03 23:53 75944 ----a-w- c:\windows\system32\drivers\inspect.sys
2010-06-07 09:58 . 2010-03-03 23:53 30112 ----a-w- c:\windows\system32\drivers\cmdhlp.sys
2010-06-07 09:58 . 2010-03-03 23:53 16744 ----a-w- c:\windows\system32\drivers\cmderd.sys
2010-06-06 20:40 . 2009-05-13 17:22 -------- d-----w- c:\program files\Microsoft Silverlight
2010-06-01 17:37 . 2010-03-21 01:25 221568 ------w- c:\windows\system32\MpSigStub.exe
2010-05-26 17:06 . 2010-06-11 15:14 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-05-26 14:47 . 2010-06-11 15:14 289792 ----a-w- c:\windows\system32\atmfd.dll
2010-05-18 14:34 . 2010-05-18 14:34 50354 ----a-w- c:\users\Julie\AppData\Roaming\Facebook\uninstall. exe
2010-05-18 14:34 . 2010-05-18 14:34 -------- d-----w- c:\users\Julie\AppData\Roaming\Facebook
2010-05-04 19:15 . 2010-06-11 15:14 834048 ----a-w- c:\windows\system32\wininet.dll
2010-05-04 18:37 . 2010-06-11 15:14 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-05-01 14:13 . 2010-06-11 15:14 2037248 ----a-w- c:\windows\system32\win32k.sys
2010-04-29 19:39 . 2010-06-11 15:07 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-29 19:39 . 2010-06-11 15:07 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-24 14:01 . 2010-04-24 14:01 102424 ----a-w- c:\users\tewhitmore\AppData\Local\GDIPFONTCACHEV1. DAT
2010-04-24 13:02 . 2010-04-24 13:02 690952 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCESpotlig ht\MCESpotlight\SpotlightResources.dll
2010-04-23 14:13 . 2010-05-26 11:31 2048 ----a-w- c:\windows\system32\tzres.dll

[awaj]

2010-04-16 16:43 . 2010-06-23 12:32 173056 ----a-w- c:\windows\AppPatch\AcXtrnal.dll
2010-04-16 16:43 . 2010-06-23 12:32 458752 ----a-w- c:\windows\AppPatch\AcSpecfc.dll
2010-04-16 16:43 . 2010-06-23 12:32 542720 ----a-w- c:\windows\AppPatch\AcLayers.dll
2010-04-16 16:43 . 2010-06-23 12:32 2159616 ----a-w- c:\windows\AppPatch\AcGenral.dll
2009-01-16 05:12 . 2009-01-16 05:10 8192 --sha-w- c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Run]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
"msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2009-07-26 3883856]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]
"RegistryMechanic"="c:\program files\Registry Mechanic\RMTray.exe" [2010-04-08 292824]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-21 1008184]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2008-05-04 167936]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-03-06 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-03-06 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-03-06 133656]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-10-27 3563520]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2007-03-21 174872]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2009-11-24 30192]
"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2007-12-21 184320]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-06-03 206064]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"nmapp"="c:\program files\Pure Networks\Network Magic\nmapp.exe" [2006-11-01 321088]
"SigmatelSysTrayApp"="c:\program files\SigmaTel\C-Major Audio\WDM\sttray.exe" [2007-09-13 405504]
"LogMeIn GUI"="c:\program files\LogMeIn\x86\LogMeInSystray.exe" [2008-07-24 63048]
"Bing Bar"="c:\program files\MSN Toolbar\Platform\5.0.1384.0\mswinext.exe" [2010-02-17 243032]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-11-11 288088]
"MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-06-01 1093208]
"COMODO Internet Security"="c:\program files\COMODO\COMODO Internet Security\cfp.exe" [2010-06-07 2039240]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2010-06-20 35760]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-06-09 976832]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2010-03-12 49208]
"DivXUpdate"="c:\program files\DivX\DivX Update\DivXUpdate.exe" [2010-06-03 1144104]
"SSDMonitor"="c:\program files\Common Files\PC Tools\sMonitor\SSDMonitor.exe" [2010-04-08 104408]

c:\users\tewhitmore\AppData\Roaming\Microsoft\Wind ows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-9-24 1295656]

c:\users\Julie\AppData\Roaming\Microsoft\Windows\S tart Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-9-24 1295656]
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2009-1-15 50688]
QuickSet.lnk - c:\program files\Dell\QuickSet\quickset.exe [2008-2-22 1193240]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\curr entversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2009-01-16 04:08 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~3\GoogleDesktopNetwork3 .dll c:\windows\System32\guard32.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"mixer1"=wdmaud.drv

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\CLPSLS]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\MsMpSvc]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"VistaSp2"=hex(b):0c,57,dd,55,ec,ed,c9,01

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\ v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-01-31 135664]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\LogMeIn\x86\RaInfo.sys [2008-07-24 12856]
R3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2009-11-24 30192]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30 319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
S1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\DRIVERS\cmdguard.sys [2010-06-09 224240]
S1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\DRIVERS\cmdhlp.sys [2010-06-07 30112]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\aestsrv.exe [2007-09-20 73728]
S2 CLPSLS;COMODO livePCsupport Service;c:\program files\COMODO\COMODO livePCsupport\CLPSLS.exe [2010-02-12 148744]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2008-09-24 155648]
S2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;c:\program files\Common Files\PC Tools\sMonitor\StartManSvc.exe [2010-04-08 632792]
S3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-03-06 111616]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\DRIVERS\MpNWMon.sys [2010-03-26 42368]


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{7070D8E0-650A-46b3-B03C-9497582E6A74}]
2008-04-11 22:23 38400 ----a-w- c:\windows\System32\SoundSchemes.exe

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{B3688A53-AB2A-4b1d-8CEF-8F93D8C51C24}]
2008-08-28 15:50 30720 ----a-w- c:\windows\System32\soundschemes2.exe
.
Contents of the 'Scheduled Tasks' folder

2010-07-14 c:\windows\Tasks\AWC Startup.job
- c:\program files\IObit\Advanced SystemCare 3\AWC.exe [2009-06-27 17:14]

2010-07-14 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-31 22:55]

2010-07-14 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-31 22:55]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.msn.com
mStart Page = hxxp://www.msn.com
DPF: {32C3FEAE-0877-4767-8C20-62A5829A0945} - hxxp://static.ak.facebook.com/fbplugin/win32/axfbootloader.cab
.
- - - - ORPHANS REMOVED - - - -

SafeBoot-mcmscsvc
SafeBoot-MCODS



************************************************** ************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [url]http://www.gmer.net[/url]
Rootkit scan 2010-07-14 13:11
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

************************************************** ************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A483C63 A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil 10h_ActiveX.exe,-101"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A483C63 A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A483C63 A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil1 0h_ActiveX.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A483C63 A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[awaj]

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E3F 2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E3F 2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{E3F 2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Cl ass\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Cl ass\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Cl ass\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(844)
c:\windows\system32\guard32.dll

- - - - - - - > 'lsass.exe'(748)
c:\windows\system32\guard32.dll
.
Completion time: 2010-07-14 13:15:20
ComboFix-quarantined-files.txt 2010-07-14 17:15

Pre-Run: 81,024,851,968 bytes free
Post-Run: 81,697,857,536 bytes free

- - End Of File - - 2FF2EF6C81A5178F609B4408AFD74D97

[classicsoftware]

One out of three is not bad...

The combofix log. Done....
A new HJT log Missing
A description of how the system is running. Missing

[awaj]

sorry, I forgot to run those... I'll have them up in a second...

[awaj]

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:53:59 PM, on 7/14/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\mswinext.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Registry Mechanic\RMTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\LogMeIn\x86\LMIGuardian.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\wuauclt.exe
C:\Users\Julie\Desktop\fixer.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll
O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\npwinext.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"
O4 - HKLM\..\Run: [Bing Bar] "C:\Program Files\MSN Toolbar\Platform\5.0.1384.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [SSDMonitor] C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RMTray.exe /H
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe

[awaj]

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {32C3FEAE-0877-4767-8C20-62A5829A0945} (FBootloaderAX) - http://static.ak.facebook.com/fbplugin/win32/axfbootloader.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GoogleDesktopNetwork3. dll C:\Windows\System32\guard32.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: COMODO livePCsupport Service (CLPSLS) - COMODO - C:\Program Files\COMODO\COMODO livePCsupport\CLPSLS.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11399 bytes

[awaj]

So, IE 7 seems to be working fine. Microsoft Security Essentials still won't start and neither will windows update.

[awaj]

wait, I take that back, Windows update works (should I update things?) so it just looks like Microsoft Security Essentials...

[classicsoftware]

wait, I take that back, Windows update works (should I update things?) so it just looks like Microsoft Security Essentials...


Run Windows Update
Uninstall MSE
Reinstall MSE



Let me know what's going on.

[awaj]

MSE still won't start. I also upgraded IE8 with the updates, and now it won't stay open. I click on IE8, it pops up for a nanosecond, and then it closes.

[classicsoftware]

Can you uninstall IE8?

[awaj]

ok got to uninstall it so, IE 7 works, but MSE is still not working. My sister wants me to just re-install everything would that be faster then proceeding further?

[awaj]

well, downloading files on IE doesn't work again... I also can't get into internet options

[classicsoftware]

There is nothing wrong with that. But once you do that, post back and we can secure the beast so this does not happen again.

[awaj]

ok, so I did restore to factory image, and then I got my sister to use FF with no script, a working MSE, and Comodo. hopefully the problem won't happen anymore. Is there any clue what the actual problem was?

[classicsoftware]

She got some deep seated infection, most likely a rootkit.

[classicsoftware]

How to Protect Yourself While On-Line


Make sure you are careful where you browse. Stay away from porn and gambling sites. The use of P2P software and the downloading of "free" music and movies leaves your machine vulnerable to infection.
If you use Windows XP, consider browsing with a program called Drop My Rights (http://download.cnet.com/DropMyRights/3000-2144_4-10722877.html). Alternatively, you should consider using the net with a limited user account.
Learn to secure your browser (http://www.cert.org/tech_tips/securing_browser/).
Make sure you have an up to date Antivirus. Scan Regularly. There are many free versions:

AVAST (http://www.avast.com/eng/download-avast-home.html)
AVG (http://free.grisoft.com/freeweb.php/doc/2/)
Antivir (http://www.free-av.com/antivirus/allinonen.html)


Make sure you have a software firewall and if you are on broadband, get behind a NAT router. There are also free versions:

Kerio (http://www.sunbelt-software.com/Home-Home-Office/Sunbelt-Personal-Firewall/)
Sygate (http://www.filehippo.com/download_sygate_personal_firewall/)
Zone Alarm (http://www.zonealarm.com/store/content/catalog/products/sku_list_za.jsp%3bjsessionid=BzJnZDxzyCUCcyZMB2t0Q co5IgutuYlrOMI5snmy1ZptQ2vOr1l1!776180791!-1062696904!7551!7552!-2099742426!-1062696903!7551!7552)

Keep Windows up to date. Visit Windows Update (http://windowsupdate.microsoft.com) and Office Update (http://office.microsoft.com/en-us/downloads/default.aspx) regularly, or subscribe to Microsoft Update (http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us).
Keep all of your software up to date. You can check on your software with the Secunia Software Inspector (http://secunia.com/software_inspector/). Sign up for e-mail notification and they will tell you when to check your system again.
Use Firefox (http://www.mozilla.org/products/) with the NoScript (http://noscript.net/) extension as your web browser.
Download, install and keep an updated version of SpywareBlaster (http://www.javacoolsoftware.com/sbdownload.html).
Do NOT click on links in any I.M. program.
Use Thunderbird (http://www.mozilla.com/en-US/thunderbird/) in place of Outlook or Outlook Express.
DO NOT open attachments from ANYONE. Download them, and scan them with your AV before opening and only if your expect to receive them.
If you use IE download a copy of IE-Spyad (http://www.spywarewarrior.com/uiuc/resource.htm).
Ditch Adobe Acrobat Reader. It is the most attacked program at the present time. Use Foxit Reader (http://www.foxitsoftware.com/downloads/)

[awaj]

have you used the program threatfire? apparently it also takes care of root kits and I was wondering what your thoughts on that are

[classicsoftware]

You can try it, but MBAM and Combofix both have root-kit removers.