Keep being disconnected.

[Paul]

I keep being disconnected from the internet while I am online. I have tried everything including re installing windows, and service provider software (Freeserve and Libertysurf) plus upgrading my browser. I am using IE 5. Every time a disconnection happens I get an illegal operation message appearing. Before I re installed windows the message details were... Consul caused an invalid page fault in module CONSUL. EXE at 015f:00407483. After re-installing windows the message details are... Consul caused a stack fault in module KERNEL 32 at 015f:bff742a3. Does anyone know what this means and how to fix it? Who do you contact with technicall difficulties like this. My pc is a 433 mhz celeron drive.

[sea69]

ok #1, Did you have this problem before you upgraded your browser??
#2, which version of IE 5.??

Originally posted by Paul:
I keep being disconnected from the internet while I am online. I have tried everything including re installing windows, and service provider software (Freeserve and Libertysurf) plus upgrading my browser. I am using IE 5. Every time a disconnection happens I get an illegal operation message appearing. Before I re installed windows the message details were... Consul caused an invalid page fault in module CONSUL. EXE at 015f:00407483. After re-installing windows the message details are... Consul caused a stack fault in module KERNEL 32 at 015f:bff742a3. Does anyone know what this means and how to fix it? Who do you contact with technicall difficulties like this. My pc is a 433 mhz celeron drive.

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lol...so I cant spell...

[Paleo Pete]

What kind of modem is it? Check in Device Manager. If it's a winmodem, HCF or HSF it's software based, and the software is causing trouble. I"ll take a guess and say update the driver. It has to be installed by the setup.exe or install.exe file, not by using the Update Driver option in Device Manager.

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Soon as I come up with all the answers...they change the questions!!

Computer Information Links

[Reid]

I do not get any hits on CONSUL.EXE when searching to see what it is related to, and that is very unusual, although maybe it is part of Freeserve and Libertysurf's software.

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reido@my-deja.com

[Paul]

Will I be disconnected before I finish this reply? Well here goes. I've tried installing the driver using your described setup method but being a novice I have probably got it wrong. I guess you select Run, and then type in the cd rom drives location, F:\ (on my pc F is th cd roms drive).Then do you type in setup.exe.? If this is the case then I have allready tried this and an unknown file message appeared. I have tried removing the modem and the pc located its own driver automatically. It seemed reluctant to accept the modems supplied driver but I managed to install it eventually using the update driver method as you described. The modem I am using is a HCF type by the way. I suppose I can remove the modem again and let windows use its own driver (the one it finds automatically) and see what happens. Thanks for any help you can give.
Paul.

Originally posted by Paleo Pete:
What kind of modem is it? Check in Device Manager. If it's a winmodem, HCF or HSF it's software based, and the software is causing trouble. I"ll take a guess and say update the driver. It has to be installed by the setup.exe or install.exe file, not by using the Update Driver option in Device Manager.

[Paleo Pete]

OK, that's what I wanted to know...HCF...When you uise the Run box, click the Browse button and go to the CD, look through the files and find either setup.exe or install.exe.

After reading Reid's reply, I'm not so sure it's a driver problem. I don't recognize consul.exe either, and my connection was at a crawl last night so I didn't try to find it. (Horrible phone lines out here in the sticks...)

Use the Find option on your start menu and look up the file, it will have the path listed when it's found. See if it's in the folder where your freeserve or libertysurf are installed. That would mean it's related to their software, instead of drivers. In that case, uninstalling and reinstalling the software would be my best guess. You might also check their websites and see if they have anything posted in tech support or FAQ that may help.

Of course, if you've already removed the modem, you still have to reinstall it...See if you can find a readme.txt or readme.1st file on the CD with installation instructions. Notepad should open either, you may have to tell it what to open readme.1st with...Might also be install.txt or something similar, browse around, check all the txt files.

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Soon as I come up with all the answers...they change the questions!!

Computer Information Links

[Paul]

Thanks for your help. If it starts playing up again (it's been ok for the past couple of hours) then I'll give your suggestion a try and see if I'm lucky or not. Much appreciated.
Paul.

Originally posted by Paleo Pete:
OK, that's what I wanted to know...HCF...When you uise the Run box, click the Browse button and go to the CD, look through the files and find either setup.exe or install.exe.

After reading Reid's reply, I'm not so sure it's a driver problem. I don't recognize consul.exe either, and my connection was at a crawl last night so I didn't try to find it. (Horrible phone lines out here in the sticks...)

Use the Find option on your start menu and look up the file, it will have the path listed when it's found. See if it's in the folder where your freeserve or libertysurf are installed. That would mean it's related to their software, instead of drivers. In that case, uninstalling and reinstalling the software would be my best guess. You might also check their websites and see if they have anything posted in tech support or FAQ that may help.

Of course, if you've already removed the modem, you still have to reinstall it...See if you can find a readme.txt or readme.1st file on the CD with installation instructions. Notepad should open either, you may have to tell it what to open readme.1st with...Might also be install.txt or something similar, browse around, check all the txt files.

[Paul]

I think I've found the reason why I keep getting cut off. It's very probable that it's my service provider who is responsable. Here in the uk if you use a so called free service provider for more than a couple of hours a day then apparently they cut you off when it suits them. Now you know.
All the best.