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Thread: Cannot 'Add Printer'

  1. #1
    Join Date
    Dec 2000
    Location
    Auckland New Zealand
    Posts
    71

    Question Cannot 'Add Printer'

    Have a 333Mhz 64 RAM Win98 PC - is on a LAN with 3 printers installed on the PC. Have tried installing a new network printer but when I double-click 'Add Printer' icon (Cntl Printer settings), the hour-glass flashes up then stops. It cannot start this function. If I look for the printer through network neighbourhood, I right-click printer and select 'Install' but still the same. Have installed this printer successfully on other PCs. Is there some windows files I need? Printer Install Wizard seems to have gone AWOL. Anybody know how I can resolve this? Thanks in advance.....

    Fiona.

    ------------------
    FLoG
    FLoG

  2. #2
    Join Date
    Jan 2001
    Location
    Unimatrix Zero-one
    Posts
    2,273

    Post

    Check the following KB article:

    Q68343


    ------------------
    "It's just a whisper in my Ghost"

    [This message has been edited by Ghost_Hacker (edited 01-31-2001).]
    Ferengi Rules of Acquistion:
    Rule # 47
    Don't trust a man wearing a better suit than your own.

  3. #3
    Join Date
    Dec 2000
    Location
    Auckland New Zealand
    Posts
    71

    Post

    Yeah, thanks for that Ghost_Hacker - but I had already looked there - the setup.inf and control.inf all look honkey dorey - still no go. Any other clues (besides the old sledgehammer trick??)



    ------------------
    FLoG
    FLoG

  4. #4
    Join Date
    Jan 2001
    Location
    Unimatrix Zero-one
    Posts
    2,273

    Post

    Do you use profiles on this computer? If you do you could try deleting this users profile and starting from scratch.Or simply move the profile elsewhere to test the theory.

    ------------------
    "It's just a whisper in my Ghost"



    [This message has been edited by Ghost_Hacker (edited 01-31-2001).]
    Ferengi Rules of Acquistion:
    Rule # 47
    Don't trust a man wearing a better suit than your own.

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