Cannot 'Add Printer'

[FionaG]

Have a 333Mhz 64 RAM Win98 PC - is on a LAN with 3 printers installed on the PC. Have tried installing a new network printer but when I double-click 'Add Printer' icon (Cntl Printer settings), the hour-glass flashes up then stops. It cannot start this function. If I look for the printer through network neighbourhood, I right-click printer and select 'Install' but still the same. Have installed this printer successfully on other PCs. Is there some windows files I need? Printer Install Wizard seems to have gone AWOL. Anybody know how I can resolve this? Thanks in advance.....

Fiona.

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FLoG

[Ghost_Hacker]

Check the following KB article:

Q68343


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"It's just a whisper in my Ghost"

[This message has been edited by Ghost_Hacker (edited 01-31-2001).]

[FionaG]

Yeah, thanks for that Ghost_Hacker - but I had already looked there - the setup.inf and control.inf all look honkey dorey - still no go. Any other clues (besides the old sledgehammer trick??)



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FLoG

[Ghost_Hacker]

Do you use profiles on this computer? If you do you could try deleting this users profile and starting from scratch.Or simply move the profile elsewhere to test the theory.

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"It's just a whisper in my Ghost"



[This message has been edited by Ghost_Hacker (edited 01-31-2001).]