content advisor blues

[bizzy22]

HELP, I have enabled content advisor by mistake somehow, and now it will not allow me to disable it. This is causing alot of unstability within my windows 98 SE program. I have only been using the computer for 3 months, so everything I do prompts an error message, missing file or .DLL, luckly I've had Norton Systemworks 2000 to rescue me from these disasters. But for reasons unknowen to me, Norton does not detect any problems with C A. Does this make sense to anyone?

[bassvax]

Don't know about the content advisor...did you or someone enable the supervisor password option? You should be able to reset the settings and disable the advisor. On the Norton SystemWorks 2000 (ver 3.0). It has been reported, fairly often, that users are having a multitude of problems with this edition and end up uninstalling and returning for refund. I personally have it installed on my son's pc and we regularly use the utility functions and antivirus without problem. I did not install the crash guard and highly recommend against it(large history of problems). If you have installed the crash guard portion this may be part of your problems (along with a number of other items). I would start by uninstalling crash guard using the clean sweep provided. I am purchasing SystemWorks 2001 for my company pc and I notice that they have removed the crash guard software from the bundle. Norton can be a resource hog so I advise disabling all but the antivirus portion(and maybe clean sweep monitor) until you need/use them...check your resources as you go. It is quite possible you will need to make a visit to Microsoft's web site www.microsoft.com and determine if you have any need for some of the updates offered for your OS. The C and A are the drives you had Norton check for you.

[This message has been edited by bassvax (edited 10-12-2000).]

[Paleo Pete]

I agree, uninstall System Works.

The content advisor requires a password set to be enabled, from what I remember about it, so you'll need that password to disable it.

A search of the MS site turned up a bit of info:

Content Advisor from Tech Net

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If you had everything...Where would you put it?

Computer Information Links

[bizzy22]

"Paleo Pete" hello, thank you for responding to my distress call. Unfortunatly, I am having much difficulty accessing even my own emails. I tried for hours last night to reach this web site to respond. I understand the procedure required to disable the content advisor, and have performed it no less than 100 times in the last 5 days. What nobody seems to understand is this program is not responding to my changes. I uninstalled Norton Crashgard, I updated all of microsoft programs available to me. I've tried changing the pass word, I've tried rebooting after making the changes to the settings, I've tried changing the security levels, I've tried changing the ratings. Nothing is working! This is making me crazy. I've been to microsoft's support site a dozen times, their not telling me anything I havn't already tried. What's a girl to do?

[Son of Zeus]

bizzy22,

deep distress indeed.

"What's a girl to do?". Scream, rant & rave. Won't solve your problems, but is sure makes u feel better about them.

"missing file or .DLL". This is what concerns me most actually because I have personally experienced such things (in fact it was one of the prime reasons that I upgraded from Win95B to Win98SE) & know how frustrating it can be.

But I think u need to be specific. What files/.DLLs are missing? This was the key to get me moving when I had difficulties. I actually rang Microdollar in Sydney, Aussie. Ofcourse, they said, "who the hell are u?" But I merely kept asking for their supervisor, then their manager etc until I finally got some joy. And no I certainly did not pay for it. Even though they tried hard to get some $$$ out of me.

Besides updates, patches etc from the MS site won't fix missing .DLLs. U would need to reinstall Win98SE for that. But once again, which .DLLs were they? I am actually surprised that a Norton program would corrupt/delete these as they are system critical & their loss would bring any software to its knees. This is the prime reason WinMe prevents u from touching such files etc. Even if u, or some 3rd party software, does accidentally delete them WinMe just quietly replaces them again. But Norton should know better.

Also, if the problems were caused through Norton they should be giving u some tech support (free). 3 months is not long u should be entitled to some troubleshooting from them. I have found them pretty good, once u get past their automated response BS emails. Once again, persevere & keep requesting to speak to their supervisor. Going over their heads they will eventually get sick of u.

One other thought...a Virus??? Worth considering.

Best of Luck.......Son of Zeus.

[Mark B]

If you're missing Windows system files/DLLs you could try Start / Programs / Accessories / System Tools / System Information and then Tools/System File Checker. This should check the system files and allow you to re-install any missing ones.

Mark

[This message has been edited by Mark B (edited 10-19-2000).]

[bassvax]

I found this on the Call For Help website www.techtv.com/callforhelp

* Disabling Content Advisor in Internet Explorer

Janice from Astoria Queens, NY is having problems
with her Internet Content Advisor. Every time she
runs Internet Explorer it pops up. It takes a
modification to your registry to turn off the
advisor. Follow these steps very carefully - an error
could mess up your computer.

1) Click on Start and choose Run. 2) Type in RegEdit
and select OK. 3) Now click on the little plus sign
to the left of H_KEY_LOCAL_MACHINE. 4) Continue to
drill down, always clicking on the plus sign at the
left of the named key, through Software, Microsoft,
Windows, Current Version and Policies. 5) Now click
on the Ratings folder. 6) In the right pane of the
RegEdit window, you'll see an icon called Key. Click
on it and press Delete. 7) Next, choose Registry and
then Exit to exit RegEdit. You've just deleted your
original Content Advisor password. 8) Restart the
computer and run Internet Explorer again. 9) Choose
View and then Internet Options (or Options for
version 3.x) 10) Click on the Content tab and click
on Disable. When asked for a password, don't enter
anything; just click on OK.

Voila, no more content advisor.

Hope this will help for future problems

------------------
Jerry

[bassvax]

Updating the previous posts...Our pal Leo Laporte at Call For Help www.techtv.com/callforhelp brought the subject up again and provided this link:
http://support.microsoft.com/support.../Q154/9/99.asp


------------------
Jerry

[tmm5899]

a friend has a computer and we don't know the password and can not use internet explorer going into regiedit does not work what else can we do is there a program we can download for free that will give us the password so we can disable it

[mjc]

1. Start a new thread, don't bring up threads that are older than some of my kids...

2. Read this...
http://www.pcguide.com/vb/showthread.php?t=51222