modem problems please help

[tillyanddebbie]

i have a packard bell computer and got a virus on it .so i soughted the problem out and had windows xp profesional put on my comp but since putting xp prof on i cannot connect to the internet it says i t cant find modem and pci ???

[pave_spectre]

What are the systems hardware specs? CPU RAM etc.

What type and brand/model of modem are you using?
Are the correct drivers installed?

Have you tried looking in 'Device Manager' to make see if any devices are displayed with a yellow mark over them?

[Budfred]

You probably don't have the right drivers. WinXP uses different drivers than earlier versions of Windoze and some equipment simply won't work at all with it. You can check out the compatibility of components using a program within WinXP if I remember correctly, I think it is on the CD. Let us know what your system specs are, especially the info on your modem and whatever else isn't working, and we can probably help you find drivers if they exist....

And Welcome to

[tillyanddebbie]

i have a yellow queston mark and its says pci modem not found

[pave_spectre]

Try reinstalling the drivers for the modem.

When you went from XP home to XP Pro did you do a complete reinstall or an upgrade?

[tillyanddebbie]

Originally posted by pave_spectre
Try reinstalling the drivers for the modem.

When you went from XP home to XP Pro did you do a complete reinstall or an upgrade?

i reinstalled it

[no-mbr]

Good Luck, you'll need it. PB modem is most like non-standard device. May be linked to sound chip or other motherboard devices...

This means it needs the "exact driver file" for it to work. This means you cannot substitute a "generic" all purpose driver file.

If you were going to have any chance making it work, you would load the PB with all the old software (working correctly) and then try to "upgrade" to XP.

But i doubt that will work either....

[LadyGrey]

I just recently had this same problem with a new 56K V.92 modem. If I remember right I went to device manager and where it had the yellow question mark for PCI Device I highlighted it and uninstalled it. Then I restarted W2K and at the restart it found a New PCI Device and installed it and then the modem was recognized and I ran the driver disk that came with the modem. Works fine now. A modem wasn't even listed, just PCI devices with the yellow question mark.
Now, this may not work for you and I would surely wait for the more experienced guru's for an opinion before trying this. Mine was a trial and error type of thing. LG

[david eaton]

Have you looked on the Packard Bell website to see if drivers for WinXP are available for download?