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Thread: modem problems please help

  1. #1
    Join Date
    Nov 2003
    Location
    manchester
    Posts
    3

    Red face modem problems please help

    i have a packard bell computer and got a virus on it .so i soughted the problem out and had windows xp profesional put on my comp but since putting xp prof on i cannot connect to the internet it says i t cant find modem and pci ???

  2. #2
    Join Date
    Jun 2003
    Location
    Perth
    Posts
    3,017
    What are the systems hardware specs? CPU RAM etc.

    What type and brand/model of modem are you using?
    Are the correct drivers installed?

    Have you tried looking in 'Device Manager' to make see if any devices are displayed with a yellow mark over them?
    "Nuclear war can ruin your whole compile."
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  3. #3
    Join Date
    Jul 2002
    Location
    Minn
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    17,373
    You probably don't have the right drivers. WinXP uses different drivers than earlier versions of Windoze and some equipment simply won't work at all with it. You can check out the compatibility of components using a program within WinXP if I remember correctly, I think it is on the CD. Let us know what your system specs are, especially the info on your modem and whatever else isn't working, and we can probably help you find drivers if they exist....

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  4. #4
    Join Date
    Nov 2003
    Location
    manchester
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    3
    i have a yellow queston mark and its says pci modem not found

  5. #5
    Join Date
    Jun 2003
    Location
    Perth
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    3,017
    Try reinstalling the drivers for the modem.

    When you went from XP home to XP Pro did you do a complete reinstall or an upgrade?
    "Nuclear war can ruin your whole compile."
    -- Karl Lehenbauer

  6. #6
    Join Date
    Nov 2003
    Location
    manchester
    Posts
    3

    modem probs

    Originally posted by pave_spectre
    Try reinstalling the drivers for the modem.

    When you went from XP home to XP Pro did you do a complete reinstall or an upgrade?
    i reinstalled it

  7. #7
    Join Date
    Dec 2001
    Posts
    320

    Unhappy

    Good Luck, you'll need it. PB modem is most like non-standard device. May be linked to sound chip or other motherboard devices...

    This means it needs the "exact driver file" for it to work. This means you cannot substitute a "generic" all purpose driver file.

    If you were going to have any chance making it work, you would load the PB with all the old software (working correctly) and then try to "upgrade" to XP.

    But i doubt that will work either....

  8. #8
    Join Date
    May 2002
    Location
    VA USA
    Posts
    1,087
    I just recently had this same problem with a new 56K V.92 modem. If I remember right I went to device manager and where it had the yellow question mark for PCI Device I highlighted it and uninstalled it. Then I restarted W2K and at the restart it found a New PCI Device and installed it and then the modem was recognized and I ran the driver disk that came with the modem. Works fine now. A modem wasn't even listed, just PCI devices with the yellow question mark.
    Now, this may not work for you and I would surely wait for the more experienced guru's for an opinion before trying this. Mine was a trial and error type of thing. LG


  9. #9
    Join Date
    Feb 2002
    Location
    Somerset, England
    Posts
    2,762
    Have you looked on the Packard Bell website to see if drivers for WinXP are available for download?
    be wary of strong drink - it may make you shoot at tax collectors, and miss!

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