My son has a Dell computer he bought a while ago with Vista installed as the OS. He called me a few days ago and said that he could not get an internet connection. His wife could on her computer and they have the same service provider. He therefore decided that it must be something with the computer. He took it back to where he bought it to have one of their technetions look at it. I wonít mention where he took it as itís not necessary. The service tech checked it and said that the software was OK and so was the hardware. But it was badly infected. They charged him $59.00 and said it would be another $150 to clean the infections. So my son just paid them the $50.00 and took his computer home and called me. I told him to bring it to my house and I would clean the infections for him. I said I have never heard of a virus that would cause you no loose an internet connection, but I could be wrong. When I booted it up I kept getting a pop-up message from a utility called Kaspersly Anti-virus which kept telling me that the license has expired. I could do nothing until I shut down the pop-up, but it insisted on coming up again. It then said that updating will temporarily shut down the internet connection. I then un-installed it and was able to run a scan after running Malwarebytes which removed 34 infections. I was then able to get a connection but Iím not sure the original problem was with the infections, I suspected it was because of the Kaspersky utility that was on there. I then got on Google and did a search and discover that othesr had an issue with it as it would shut down there connection as it was upgrading. I then put in my thumb drive to install something and found out that it would not boot with the thumb drive in as it was looking for a bootable medium. I went into the BIOS and in the boot order it has ďRemovable mediumĒ listed as to what to look at first. By removable medium it did not mean the CD drive as that listed at the bottom. I changed the BIOS to the defaults and that fixed it as it will now boot with the thumb drive in. So Iím wondering, doesnít it sound like the problem of the internet connection was because of the Kaspersky utility? And do you think that the technetion who looked at his computer changed the BIOS setting for some reason, but then forgot to change it back? Thanks for taking the time to read all of this.----Frank
No One Stands So Tall As When They Stoop To Help A Child.
Children have never been very good at listening to their elders, but they have never failed to imitate them.
Life is more accurately measured by the lives you touch than by the things you acquire.