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#1
10-30-2000, 06:41 PM
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CD-ROM won't activate
My CD-Rom will not activate. I put in a CD and it spins and spins shuts down and then spins
again. I have tried cleaning the lens but this did not help. Where do I start to troubleshoot the problem? This is an HP Pavilion with Windows 95. 
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#2
10-30-2000, 11:05 PM
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Welcome!
 Have you tried other CDs in the drive? If it's doing that with all of them, then there's definitely something wrong with the drive itself. I have that problem sometimes with CDs created with a burner, but it the CDs you're using are retail that isn't your problem.Hopefully someone else knows how to troubleshoot CDROM problems and can help you. Kim
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#3
10-31-2000, 01:20 AM
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You might try cleaning the drive hubs inside the drive. They are round, about an inch diameter, and usually black rubber, they spin the disk so the laser can read it. If these drive hubs get dirty it will try to spin the disk but can't grab it, so it keeps spinning. They are above and below the laser lens, clean them with rubbing alcohol and Q-tips. Wait about an hour for everything to dry before powering the machine up. Be careful not to scratch the lens.
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If the only tool you have is a hammer, you tend to see every problem as a nail... Note: Please post your questions on the forums, not in my email. Otherwise I may sic my armed bear on you! 
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#5
11-03-2000, 08:51 AM
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Yes, you have to open the case, remove the CD ROM and remove the top of the CD ROM drive. The hubs will be inside the drive. Usually round black rubber. Be very careful not to touch the laser lens, which sits just below and behind them.
------------------ If you had everything...Where would you put it? Computer Information Links
__________________
If the only tool you have is a hammer, you tend to see every problem as a nail... Note: Please post your questions on the forums, not in my email. Otherwise I may sic my armed bear on you!
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