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Online chat is very common among most businesses, and they use the latest AI tools. So, we often receive the same text message repeatedly and wonder who could be behind it. However, since AI is increasingly becoming popular, it has become difficult to determine whether you receive a text from a human or a bot.
So, if you want to know whether a bot can send you a message, the below read can confirm it.
What is a Text Bot?
Text bots are tools that many businesses use in their customer service areas. They effectively receive customers’ inputs and reply to them to the best of their knowledge, which is pre-set into their memory. They are even capable of sending scheduled text messages.
Moreover, they even greet customers, respond to their FAQs, and can share different information with them.
Can Bots Send a Text Message?
Yes, AI bots can easily send text messages. Many businesses are already using them to send messages to their customers. For bots, texting is the most common way to interact with end users. Most of these bots send automated text messages. They can also respond to users’ messages thanks to different platforms or applications.
Many businesses nowadays use chatbots to send their customers various text messages. It has become a sound investment for the business that can help to reduce the expenses they may incur on their Customer Support department. They believe these bots can help them to take care of their chat support by replying to their customer’s queries.
Bots find text messages a convenient way to engage with their users in real life. They can help them by solving their queries or issues or providing customized assistance, remaining within their limits.
Conclusion
The Bots are very commonly used by many renowned businesses to help their customers with their various needs. Despite being so helpful with various tasks, they should only be relied upon to perform their specific tasks. There should still be human supervision to keep them working by following their proper pattern.
