Getting an error code can be a really frustrating thing, especially when you are trying to watch your favorite show, or just keep your kids entertained. This is true of Disney Plus ‘Error Code 83’ too, follow these steps to troubleshoot the problem you are having. All being well you can then get back to watching your favorite shows.

What Does Disney Plus error code 83 mean?

As we mentioned, most error codes have a referential system where you can find out what the specific error code you are getting means.

Disney Plus’ Error Code 83 means that Disney thinks you are using an incompatible device. In other words, Disney thinks you are trying to use a device that can’t run the Disney app on it to watch TV. For example, playing a video on your device’s web browser and not via the Disney+ app

If you are trying to play via the web browser then Disney is likely employing a strict anti-piracy policy, due to their app having Digital Rights Management (DRM) baked in. This is Disney's security team, attempting to stop those who are trying to acquire Disney's streams and then reproduce them online to profit from the content.

Another common reason is due to unstable or slow internet connection. At the start of the stream it authenticates and then plays the video is the best format for the connection. If this connection is too slow this would trigger the Code 83 error.

1

How Do I Resolve 83 Error Code?

Assuming you are actually using a compatible device, which is the most likely situation, the error code can be resolved pretty quickly.

Here are some things to consider in order to resolve the error code.

Step

1

Your Internet Connection

When you are streaming, having a strong internet connection can be important for quality, speed, but also for these server hiccups. A spotty internet connection can lead the app to think you are using an incompatible device.

You can easily check your internet speed by going to Google and searching “Speed Test”. Google has built a handy tool on the results page. If the test takes a while to connect or your download speed is below 5Mbps then this is below Disney Plus recommended connection speed. You will need to contact your ISP.

If you have recently installed a new router then you might need to move it closer to device  you are watching Disney Plus on.

If it’s not possible to move, then you may want to look at strengthening your WiFi signal.

You can also disconnect your device from the Internet and reconnect, or try restarting your router. Sometimes leaving your device disconnected for several hours, and then reconnecting to your WiFi can resolve any IP address issues.

Step

2

Check if you there is an update available

This may also be a software problem, and if you haven't updated the app in a long time, for whatever reason, this could be the reason why this error code is appearing. Especially if you are watching on an older model of a device.

If your device is particularly old it might not support the new Disney update, and this is a common reason your device may be incompatible.

Check for any app updates, and (if possible) try running the app on a second device to see if that device comes across the same issue.

Step

3

Consider How You Are Watching

It stands to reason that you may just be using the wrong method – or not the ideal one. If you are on a console you may be trying to watch on the browser, and this isn’t the best way to do so.

In this situation download the app to the device instead of using a browser.

Step

4

Power off / restart your device

Regardelss of the device you are watching on, powering off or restarting your device is a good standard practice to try as a solution. Tech people say this fixes 99% of problems, as software can get confused over time.

Once you have done that, it is also worth checking for any updates to your device (Fire TV, Fire TV Stick or other).

Finally, you could try uninstalling and  re-installing the Disney+ app itself.

Disney Plus Error code 83 – related errors

Error code 42

This “trouble connecting you to the service” error means the video (service) you’re trying to access cannot be accessed. Usually, this will be related to a weak or unstable Internet connection or WiFi signal.

However, if you’ve ruled that out, it’s possible it’s a problem with the service itself. Disconnect and reconnect your device, to see if that solves the issue.

Error code 73

If you’re seeing this “Disney Plus is only available in certain regions” error, it’s exactly that. So if you’re in a part of the world where the service isn’t available or traveling to another country and trying to connect that may be why.

The service is ‘geoblocked’ in some parts of the world, and this error signifies that. If you think you’re seeing this in error, best to contact Disney Plus support.

Error codes 91 and 92

Although unusual, this error occurs when an unusually high number of requests appears from your IP address – either unsuccessful attempts to log in or update a payment method. In this case, Disney Plus will throttle the service to your IP address.

The service may suspect such continuous traffic is suspicious – and if you are unsure you should investigate. But if this is legitimate activity, you may want to try again later. It could just be an unstable Internet connection.

Error code 142

‘We're sorry; we're having trouble connecting you to the service…' is a simple one really. Either the service is experiencing issues, or your Internet connection is weak or unstable.

Check the latter, or you may need to wait for the service-sie issues to pass.

Final Thoughts

As you can see, this error should be easily fixed, and there are several reasons you may be seeing this error. Perhaps your device is too old, doesn’t have the latest version of the app, or Disney+ is just glitching out.

Whatever it is, hopefully, the above guide can help you get to the bottom of it and get back to watching your favorite content.