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Some users of the PlayStation will decide to buy a PS Now or PS Plus subscription but run into an error code of E-8210604a, and will be unsure as to what went wrong or what to do.
It’s an odd error, and it’s not a clear-cut thing to fix. But there are some options to try and resolve it. Below we’ll go through them and hopefully get you past this obstruction.
Error Code E-8210604A – potential fixes
Although the error code E-8210604A is usually related to payment issues, it may also be a network or ‘outdated data’ issue. So have a look at the options below to hopefully resolve the problem
One of the most common reasons for this error code is when there is a problem receiving payment or a problem with the chosen payment method.
You should try using another payment method if possible, such as PayPal, a prepaid PSN card or credit card. If you still experience issues after trying different methods, then you may need to contact support.
You can sign in to your account via your computer and check your payment method(s).
Delete any ones that you do not need anymore and check if all your passwords, card numbers etc. are all up to date and correct.
Check Your Internet Connection
Another reason why you might receive this error code is because you have a slow internet connection.
You can check your internet speed by visiting Speedtest.net. This website allows you to test your download and upload speeds.
If you find that your internet connection is too slow, you’ll want to consider upgrading your internet service provider (ISP).
Update Firmware And Software
The latest firmware update for the PlayStation 4 or 5 could also cause this error code. It’s important to keep up to date on all software updates so that you don’t encounter any problems.
Try A Different Network Address
The last thing you should do is change your network address. By default, your PS4 or PS5 uses your home Wi-Fi network address.
If you’ve changed your router settings recently, you may need to change your network address back to the original setting.
Then select the option “Use my Home Wi-Fi” from the drop-down menu. This is likely to solve the issue. If not, you can always try changing your network address again.
Uninstall Other Apps
You may have an app installed that is interfering with the payment process or overall system. You should consider deleting unneeded apps and see if this helps.
Additionally, while we’re on the subject of apps – you should never download an app that claims to get rid of error codes on your PlayStation. They normally do not work and may have malware.
Reset Your PlayStation
You may decide it’s worth resetting your PlayStation to factory settings and starting again.
However, be warned that this is only an extreme last-ditch option.
You should be aware that resetting a PlayStation will remove your content and settings. Before you do this, we’d recommend the below.
If none of the above solutions help, you’ll need to contact customer support. This usually involves contacting customer support via email or live chat.
It’s worth noting that you shouldn’t expect instant answers via email. You may have to wait several days before someone responds.
The Bottom Line
Error codes in modern technology are quite common and knowing what they are and why they happen is very important in solving the problems.
Usually, this E-8210604A PlayStation error code isn’t anything too serious and one of the above fixes should be able to get you through this problem and back to using your PlayStation as you normally would.
If you have to contact customer support though, remember to note all error codes, dates, and times and try to photograph anything that appears suddenly.