Understanding and managing ‘iTunes.com/bill’


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Some of us are hit with unexpected bills from time to time, but sometimes we see a bill that we’re not sure is genuine.

With so many news stories about scammers using iTunes or Amazon as a way to deceive people out of their hard-earned dollars – it’s important we understand what is right in our statements.

If you’ve ever seen iTunes.com/bill before, you may be wondering if it’s genuine or not, so luckily we’ve made a helpful guide below to alleviate the confusion.


What To Do If You See An iTunes Payment You Don’t Recognize



Check The Bill Number

The first thing to do when seeing an unfamiliar iTunes payment is to check the bill number. This will help to ensure that you aren’t being scammed by someone else.

If you’ve received iTunes.com/bill via email, ensure you check the sender. This information will be crucial in establishing if Apple is charging you or if it is somebody else.

Apple may ask for this information for their fraud team. Your bank may also request this information for their fraud team.



Review Your iTunes Payment And Purchase History

Next, it’s essential to review your entire iTunes purchase history. We recommend doing this for every transaction you make in order to avoid any fraudulent purchases.

In some cases, you can also use the “View My Account” feature on Apple Music and iCloud.com to quickly access your past transactions.

In addition, you should always check the date on your statement. It’s possible that the date could have changed due to a billing error.

If you find anything suspicious, contact Apple Support immediately.



Check Subscriptions On Your iPhone, iPad, Etc.

  • You can easily check your subscriptions on your iOS device. This will show all of your current subscription plans and how much money they cost.

Simply go to your Apple account via settings, sign in and select subscriptions. Check to see if there are any there that shouldn’t be.

Sometimes, you may have accidentally signed up for something via an app, so it’s important to check this.



Ask Your Family If They’ve Made Any Purchases

Sometimes, you may have an Apple family share package and your kids may have accidentally purchased something.


How To Prevent Future iTunes Bills

If you do not normally make iTunes purchases, there are some essential steps to take to ensure you do not accidentally get landed with an iTunes bill.



Turn Off In-App Purchases

First, turn off in-app purchases completely. This means that apps cannot charge you for items within them.

This will prevent any accidental purchases from happening. You can also enable restrictions (which you can personalize) to ensure unwanted purchases cannot be made.



Delete Apps That Have Been Uninstalled

Second, delete any apps that you no longer use. This will remove any unused apps from your phone which may be causing you to receive unwanted charges.



Change Your Password

Change your password to one that you don’t typically use. This will help to prevent anyone from accessing your account.

Additionally, you should set up a password request for any purchases that are going to be made.

This way, other family members cannot make purchases without your knowledge.


Reporting Unrecognized iTunes Bills To Apple

Always report an unrecognized bill to Apple and provide all the details. You should also follow this advice:

    • Never click on a link sent via text or email if you are not expecting it. This could be a phishing scam.
    • Note down and photograph all details of the unrecognized bill and report this via Apple’s customer support team.
    • Contact your bank if you suspect you’ve been a victim of a fraudulent charge – you may need a new bank card and extra security.

The Bottom Line

Sometimes, iTunes bills are genuine, but sometimes they are phishing scams or accidental purchases.

Always remain vigilant and report any suspicious activity to Apple and your bank.

Kevin is the Editor of PC Guide. He has a broad interest and enthusiasm for consumer electronics, PCs and all things consumer tech - and more than 15 years experience in tech journalism.