Intel’s reputation for a smooth and efficient RMA process has taken a hit, according to reports from disgruntled customers. While many users have praised the company’s swift turnaround times and hassle-free exchanges, one customer’s recent experience has shed light on a potential issue in Intel’s supply chain.

Luke, a Reddit user and recent purchaser of a defective i9-13900K processor, initiated the RMA process as expected. After providing the necessary information, they were surprised to receive a follow-up email stating that Intel was currently “out of replacements” for the defective units. The email also indicated that there were no upgrades available for the socket, suggesting a shortage of both the original 13900K and 14900K models.

i9 delays for 13th and 14th gen

This unexpected delay has caused frustration among customers who have been relying on their processors for critical tasks. While Intel has not provided an official statement regarding the shortage, many users have speculated about the potential causes. Some believe that a recent surge in defective units may have overwhelmed Intel’s supply chain, while others suggest that the ongoing global chip shortage could be playing a role.

The situation is particularly concerning given that customers have reported receiving replacements that were either different models (e.g. 13900KF instead of 13900K) or from a newer generation (e.g. 14th generation instead of 13th). Not that the latter is really a problem. Anyway, this suggests that Intel may be struggling to keep up with demand for the popular 13/14900K series.

Intel’s reputation takes another hit

The delay in replacements has also raised questions about Intel’s commitment to customer satisfaction. While the company has generally been praised for its responsive support, the current shortage could damage its reputation if not addressed promptly. In recent months, Intel has been receiving criticism for its instability issues with 13th and 14th generation Raptor Lake desktop processors and this news only deepens the hole they’ve found themselves in.

As of now, Intel has not provided a timeline for when replacements will become available. Customers who are experiencing issues with their 13/14900K processors are advised to initiate the RMA process as soon as possible to secure a place in line. It remains to be seen how Intel will address this supply chain challenge.

Intel Core i9-14900K

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Intel Core i9-13900K

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About the Author

Tom Valentine

Tom is a tech writer with a detailed view on ensuring the best buying advice, most useful information, and latest news makes its way into PC Guide's articles.