ChatGPT: The Email You Provided is Not Supported

We look at the ways you may be able to solve this issue

Kevin Pocock

Kevin Pocock

Last Updated on

So you’re getting the ChatGPT “The email you provided is not supported” error. Why? There’s no single answer, but let’s have a look at what may be going on here and some potential fixes. You’re not alone, and the error is one that has frequently been reported since the launch of ChatGPT in November 2022.

First things first, you’d be most likely to see this message if you’re trying to sign up with anything other than a Gmail, Outlook or Yahoo email address. Essentially, if your email address is a less common one the risk of you seeing ChatGPT’s ‘The Email You Provided is Not Supported’ error is higher. It’s not that uncommon for service providers to prefer more known domains for registration emails. This is perhaps related to ease of access, but there may be some security reasons behind these decisions too.

ChatGPT: The Email You Provided is Not Supported – potential fixes

While it’s unclear from this error message alone what’s going on. We suggest following the below steps to try and resolve the error.

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Step

1

Check your entered email

We’re all capable of typos, so make sure your email is entered correctly. For exmaple, if you’ve typed @gamil rather than @gmail you’re likely to see this issue.

This is often the first thing to check, and certainly not worth overlooking.

Step

2

Check your internet connection

Iffy Internet connections will spawn all sorts of error messages – even if the error seems unrelated. Make sure your Internet connection is strong and stable, as fluctuating access will mean ChatGPT could struggle to verify your login request. If it does struggle, it may bounce you with a “The Email You Provided is Not Supported” error.

Step

3

Verify your email address

If you’ve not long signed up for ChatGPT, and this is our first time using it, make sure you’ve verified your email address. OpenAI will have sent you an email to confirm verification and, if you’ve yet to do it, you own’t be able to log in to use the tool.

Step

4

Clear your cache

If your email address is correct, and you’ve logged in with it before, you can try clearing your web browser’s cache. This can help resolve some issues with logging in, and is worth a try (it’s also good praqctice to keep your browser as clean and smooth as possible).

For CHrome, select the three dots in the top right, then choose ‘Privacy and security’ on the left-hand menu, and then select ‘Clear browsing data’.

You can select what to clear, but the ‘All time’ option will get everything cleared.

ChatGPT The Email You Provided is Not Supported - clear browsing data

Clearing your browsing data will mean you have to log back in to any other services you are or are automatically logged in on.

Step

5

Just wait

If you have tried all of the above, and you have lofgged in with your email adress previously, it may be best to simply wait for the issue to resolve. This is only possible if you don’t have an urgent need to use the service, but it may well be that the issue resolves on its own if there are technical issues causing the error.

Should you want ot be more active, read Step 6 below.

Step

6

Sign up with new email address

Not an ideal solution this, but if you’re getting the “The Email You Provided is Not Supported” issue, it may be time to try another or a new email address. The only issue here is that you will likely need a new phone number to pair with it.

If this is possible, and as sign in directly using a Gmail, Yahoo or Microsoft account, we recommend picking one of those options. Create a new email address, be sure to verify it and then and try to sign in with that using the regular process.

Final thoughts

Hopefully, one of the above will have solved your chatGPT ‘The Email You Provided is Not Supported’ issue. If it hasn’t you can email OpenAI support at support@openai.com. Hopefully, the issue will be resolved or addressed quickly. It’s worth keeping in mind that technical issues can cause login issues, and you may not be alone. Other users may be experiencing the same issue, or it may be a knock-on effect from ChatGPT being at capacity.

Alternatively, if you are attempting to access ChatGPT from a country where it isn’t available, that could be related to the error you are receiving.