Disney Plus error code 14 – causes, meaning, and how to fix

Make the error code 14 disappear with these easy methods!

Graphic illustration of a television and a remote with text indicating Disney Plus error code 14.

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If you’re trying to figure out how to fix Disney Plus error code 14 so you can get back to watching your favorite shows, we’ve got your back.

You will encounter error code 14 in Disney Plus if you enter the incorrect username or password. However, in some cases, the error may appear even after you enter the correct login details. This indicates that the issue is caused by something else, and you have to resort to some manual fixes.

To help you out, we’ll go over how to fix Disney Plus error code 14 through different methods. So, without any further ado, let’s dive in!

What causes the error code 14 in Disney Plus?

Here are a few possible reasons behind Disney Plus error code 14.

  • Incorrect username or password.
  • Internet problem.
  • Account is logged in on too many devices.
  • Account is not activated.
  • Random bug or glitch.

How to fix Disney Plus error code 14

Here are a few methods that can help fix the error code 14 in Disney Plus.



Make sure the login details are correct

Before doing anything, carefully type the correct username and password of your Disney Plus account. This is because, in most cases, the issue is caused due to incorrect login details.



Make sure your account is active

If you recently created a Disney Plus account and are getting the error code 14 when logging in for the first time, you may have forgotten to activate your account. To do this, open your email and check for an activation link from Disney Plus. After clicking on it, go back and try logging in again.



Check your connection

Your internet connection can also be the culprit, so try power cycling your router. For this, remove all the cables from the router and leave it unplugged for around three minutes. Then, connect everything back and turn it on. Try logging into Disney Plus again to see if the error is gone.



Try using another device

In some cases, the issue can be with the device you’re using instead of the account itself. To confirm this, try logging in to Disney Plus on some other device. If the account works fine, it means there’s a problem with your previous device.



Reset your password

If you recently set a new password for some other Disney service or website using the same email, you may have accidentally changed the password for your Disney Plus account as well. In such a case, you need to reset your password. This can be easily done by requesting a password reset link by clicking on Forgot Password. The link will be sent to the email associated with your account.



Log out from unnecessary devices

Even if you enter the correct login details, Disney Plus will still give error code 14 if the account is logged in on too many devices. To resolve this, go to the Disney Plus website and access your Account settings. From here, you can click on Log out of all devices.



Contact Disney Plus support

If you’ve tried everything but nothing seems to work, you need to get in touch with Disney Plus support and let them know about the issue. Make sure to tell them about the fixes you’ve already tried so they don’t repeat the same thing again.

How many devices can Disney Plus be on at the same time?

At the moment, Disney Plus allows you to use the same account on up to four devices. If you try using it on more devices, you will face different errors, including error code 14.

How do I see what devices are logged into my Disney Plus?

To check how many devices are currently using your Disney Plus account, access your account’s settings and then select Device Management. Here, you’ll see all the devices on which your account is currently logged. You will also get Disney Plus error code 83 if you try to log in on an incompatible app.


Now that you know how to fix Disney Plus error code 14, you can finally return to watching your favorite shows. It is important to remember that a temporary bug or glitch can also cause the issue, and this may require you to reinstall the application. In any case, make sure to keep your device and Disney Plus app updated to avoid any issues.