‘Windows is offline’ bug causing issues for some updaters

Yet more issues with Windows 10’s pesky May 2020 feature update

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It’s entirely possible (like me) that you are still waiting for the Microsoft Windows 10 May 2020 feature update to actually install on your machine. A variety of compatibility issues often left unknown to the end-user has meant that Windows Update has steadfastly refused to install itself on many a PC. We have covered this topic a couple of times in recent weeks but again it seems to have reared its head, this time with another problem that Microsoft has now acknowledged.

Although a bug, it’s more of a false alert than an actual issue as some users are reporting that their Windows 10 install is reporting that there is no internet connection via the taskbar icon, in reality, the internet is all connected just fine and dandy and online operation is not affected in any way.

The snag is however that some apps rely on the operating system telling them that there is a valid connection, so if it is getting that information wrong, well, I think you can work out the issue for yourself.

Apps such as Spotify and OneDrive are running into these issues so it could potentially be a big deal for you.

Microsoft has responded on TechNet so the good news is that it’s being looked into.

“Customers are reporting ‘no internet’ access in the Network Connectivity Status Indicator (NCSI) on Windows 10 2004 [May 2020 Update] devices on devices that in fact can ping internet resources or browse web sites with internet browsers.”

Rolling back the update resolves the problem, but obviously loses the entire update. There is also a workaround circulating if you are comfortable with editing your registry (back it up first please), but again, this only seems to be working for some folk.

The reg edit you need to carry out is:

  • Type ‘Registry Editor’ in the Windows 10 search box in the taskbar, and click on the app when it appears in the panel above
  • Click ‘Yes‘ to allow the app to run
  • Inside the editor, find the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet
  • Highlight ‘EnableActiveProbing’ and change the value data from 0 to 1


If your value is already reporting as 1 then this ‘fix’ isn’t going to work for you and you’ll have to hold tight until Microsoft manage to patch the problem which will hopefully be sooner rather than later.