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Epson TM-T20II thermal printer review: Still a great option for retail setups

Before being replaced by the modernized TM-T20III this was one of the best options at its price point
Last Updated on April 26, 2024
Epson TM-T20II thermal receipt printer review
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The Epson TM-T20II has reached the end of its life, being replaced by the TM-T20III, however, it is still widely used and available through several major retailers. This relatively inexpensive printer is ideal for any shop or customer-facing business requiring fast receipt printing. The Epson TM-T20II is one of the most reliable thermal printers on the market, delivering a crisp print every time.

  • Close-up of an Epson TM-T20II printer showing the brand logo on a textured black surface with a blurred background.
  • An Epson TM-T20II thermal receipt printer with an open lid on a wooden desk, next to a potted plant and under soft lighting.
  • Close-up of an Epson TM-T20II thermal receipt printer with white paper being printed, focusing on the print output tray and control buttons.
  • Open Epson TM-T20II thermal receipt printer with visible internal components and paper tray on a wooden table, with a focus on the printer's interior.
  • Close-up of the back panel of an Epson TM-T20II thermal receipt printer showing various ports labeled rs-232, s01 k 06, and fg lay.
Excellent
4.5 /5
Editor’s Rating
How We Review
Specifications
  • Printer Output: : Monochrome
  • Printer Type:: Thermal
  • Connectivity Technology:: USB + Serial|Bluetooth 2.1 + EDR|Ethernet
What We Think

Affordable, fast, and reliable – the TM-T20II is the perfect thermal printer for receipts. This is compact and extremely easy to operate making it ideal for any retail setup.

Reasons to Buy
  • Offers great value and performs exactly as expected
  • Easy to operate and refill consumables
  • Very reliable and highly capable of printing in the busiest of scenarios
Reasons to Avoid
  • Newer generation model now available

What’s in the box & initial setup

  • Epson TM-T20II thermal printer
  • Power brick & cable
  • Paper roll
  • Mounting bracket
  • User guide

Setup is a doddle, connect your power cable, connect it to the computer, and add your consumables (there is a roll of paper already inside). For anyone unfamiliar with this you need to partially feed your till roll out of the top. When clicking the top lid back down the printer will calibrate and sort itself out, spitting out a bit of unwanted till roll.

Top view of an Epson TM-T20II thermal receipt printer with its accessories including a user manual, power adapter, cables, and mounting bracket on a wooden surface.
Top view of an Epson TM-T20II thermal receipt printer with its accessories including a user manual, power adapter, cables, and mounting bracket.

Design

The Epson TM-T20II is drop-loaded (top) and you are required to press a large button to access the consumable holder. This is a very functional printer so the catch you need to press is big, sticks out, and sits front and center. This unit’s power comes in the form of a power brick that saves on space and keeps the printer quite compact. Furthermore, if there is a power issue you can replace the brick whereas older models that had the power internally needed to be completely replaced.

A close-up of a black Epson TM-T20II thermal receipt printer on a wooden desk, with a focus on its paper output slot and control buttons.
A close-up of a black Epson TM-T20II thermal receipt printer.

This printer features your standard USB interface at the rear and can work as shown in our images or vertically, with two small holes for rubber feet. You can also wall mount this with the included bracket if needs be, so overall it is pretty versatile.

An Epson TM-T20II thermal receipt printer with an open lid on a wooden desk, next to a potted plant and under soft lighting.
An Epson TM-T20II thermal receipt printer with an open lid on a wooden desk, next to a potted plant and under soft lighting.

Printing results & speed

Despite being the older-gen model this spits out clear, quality results. With a print speed of 200mm per second, it’ prints fast enough for any bustling business in the retail sector, without compromising on quality. The TM-T88V prints faster but the difference is negligible.

There is little else to say, it is very easy to operate, and changing the consumable roll is as straightforward as it comes. As many shop assistants will know, this may start to play up as you get towards the end of the till roll which can sometimes on rare occasions lead to a potential jam but it’s a quick fix. Affordable, functional, and reliable, you can’t ask for much more from a receipt printer.

An Epson TM-T20II thermal receipt printer ejecting a printed receipt with numbered instructions on a dark surface.
An Epson TM-T20II thermal receipt printer ejecting a printed receipt.

Specifications

Connectivity TechnologyUSB + Serial|Bluetooth 2.1 + EDR|Ethernet (please see TM-T20II Ethernet Plus product)|Wireless
Printing TechnologyThermal
Special FeatureThermal
ColorGrey
Model NameC31CD52062
Printer OutputMonochrome
Maximum Print Speed (Color)5
Max Printspeed Monochrome2 ppm
Item Weight3.75 Pounds

Is the Epson TM-T20II still worth it?

Excellent

Epson TM-T20II

An Epson TM-T20II thermal receipt printer on a wooden desk next to a potted plant.

Printer Output:

Monochrome

Printer Type:

Thermal

Connectivity Technology:

USB + Serial|Bluetooth 2.1 + EDR|Ethernet

Yes if the price suits you then you aren’t going to be disappointed. This does exactly what it needs to do: print clear receipts quickly. It is worth taking a look at the latest generation first as this is quite an old unit but in any case a very good one.

Shaun is the editor of SPCR and a contributor to PCGuide. Shaun has a broad interest in technology from all things PC gaming to standard household tech.