Hisense TV not connecting to WiFi – possible causes and how to fix

If your Hisense TV won’t connect to the TV, the first thing that you can do is reconnect to the WiFi network. Most of the time, it works. 

Here’s how to do that – 

• Head over to the ‘Settings’ menu
• Click open ‘General Settings’
• Click on ‘Network Status’
• Reset the network settings
• Restart your TV
• Connect to your WiFi network again

Performing a power cycle is like quickly rebooting your TV. As this method drains off any residual power from the TV, it helps solve several minor tech problems. 

Here’s how to do a power cycle – 

• Turn your TV off and unplug it from the wall outlet
• Wait for up to a minute
• Plug the adapter back into the wall outlet 
• Use the power button on the TV to turn it on

After the TV turns back on, try connecting to your WiFi again.

If you think your router is the culprit, then you can try restarting the device and reconnecting it to your TV. All you have to do is turn the main switch of your router off and wait for a few seconds. Then, turn it back on and check if your TV is detecting and connecting to your router.

If your TV does not seem to be the problem, then it is likely that the WiFi signal is weak or the internet service is temporarily unavailable. 

Here’s what you can do to check if your WiFi is working or not – 

• Check if you have internet connectivity on other devices
• Check the internet speed 
• Try moving the router and TV closer to each other to see if the TV is out of the WiFi range

If your WiFi does not seem to be working, then you can get in touch with your Internet Service Provider. 

If you have a dual-band WiFi router, then you need to check if your TV is connected to the right band. Now, most of the newer Hisense TVs can connect to the 5GHz band and give you faster speeds. 

However, if you have an older TV, then it won’t connect to the 5GHz band. In this case, you will need to connect your TV to the 2.4GHz network. To do this, you will have to choose the 2.4GHz band in network settings, enter the password for it, and wait for it to connect.

Generally, TVs (as well as other devices that use the internet) have a DNS setting that allows them to choose a DNS address from your router automatically. However, if this setting has been tinkered with, then that might be keeping your TV from receiving an address from your router.

To check if the DNS settings are right, follow these steps – 

• Go to the home screen
• Click open the ‘Settings’ menu
• Go to ‘Network’ and then continue to ‘Network Configuration’
• Head over to ‘Advanced Settings’
• Open IP Settings
• If the IP mode is set to ‘Manual,’ change it to DHCP
• Confirm this change, and then restart the TV

Once you restart the TV, it should be able to connect to the WiFi.

If your Hisense TV’s software is not updated to the latest version, then it might be causing internet connection problems. Usually, if your TV is always connected to the WiFi, then the TV automatically updates the firmware. However, sometimes, the updates might not get installed, so you have to manually check and download them. 

To update your Hisense TV, follow these steps – 

• Use a wired internet connection (like, an Ethernet cable)
• Head over to the ‘Settings’ option from the main menu
• Go to Device Preferences
• Click open ‘About’ and then click on ‘System Update’

Your TV will now look for available updates, and you can install them. You can then try to connect your Hisense to WiFi and see if it works. 

If nothing has worked so far and your WiFi router does not seem to be the culprit, then you can consider resetting your Hisense TV. 

Here’s a rundown of the general process – 

• Open the home screen and head over to the Settings menu
• Find and open ‘Advanced Settings’
• Look for the ‘Factory Data Reset’ or ‘Reset’ option
• You might be asked to enter a four-digit code to confirm the reset
• Wait for the TV to complete the reset and restart
• After the TV restarts, check if you can connect to WiFi

Now, the factory reset process will vary from one Hisense TV to another. For more in-depth information on this, you can check out our guide on How to reset your Hisense TV.

If nothing seems to be working and your router does not seem to be the issue, then you should contact Hisense customer support and get help from professionals.