Insignia Roku TV won’t connect to WiFi – how to fix and possible causes

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If your Insignia Roku TV won’t connect to Wifi, then we are here to help you with some troubleshooting tips.

Generally speaking, your Insignia Roku TV not connecting to WiFi might not be a major issue. It can be resolved by reconnecting your TV to WiFi, restarting your router, or even power cycling your TV. However, if simple measures don’t work, then you can also try factory resetting your Insignia TV.

With that being said, there are a few ways to fix this issue before you decide it’s time to contact customer support. Here’s a step-by-step guide on how to troubleshoot when Insignia Roku TV won’t connect to Wifi.

Why my Insignia Roku TV won’t connect to WiFi

The good news is that if your Insignia TV isn’t connecting to Wi-Fi, there are seemingly only a few possible causes to look into. These include:

  • TV is out of the router range
  • Suspended internet connection
  • Firmware not updated
  • WiFi router malfunctioning

With that in mind, let’s take a closer look at what you can do to potentially fix this issue.

How to fix Insignia Roku TV not connecting to WiFi



Reconnect your TV to WiFi network

If your Insignia TV is not connecting to your WiFi, then you can try reconnecting them.

Here’s how to do it –

  • Using the Home button on your Roku TV remote, go to the home screen.
  • Select Settings menu and press OK.
  • Go to the WiFi option in the settings menu.
  • Under Network option, select Wireless.
  • Look for your network name and choose the remove network option.
  • Confirm your selection to remove the network.
  • Then, reconnect by entering the correct password for the network 



Try restarting your router

If you think your router is the problem, then you can try restarting it and then reconnecting. All you have to do is –

  • Turn off the main switch of your router and unplug it from the switch.
  • Hold off the plug for roughly 30 second.
  • Plug the router back in your switch and start the router.

Then, turn on your TV and see if it detects the router.



See if your WiFi is functioning properly

If you think your router is the culprit here, then you can run a few checks on it –

  • Check if you can connect to the WiFi router from other devices, like your phone or laptop
  • See if you can access internet from other devices
  • If your TV and router are far away from each other, try bringing them closer and see if it works

If you are not able to access the internet from any other devices, it is likely that your router or service provider is facing temporary issues.



Check for software updates

If you haven’t updated your TV’s software in a while, then chances that there’s a glitch in the system. In any case, it is good to check for a new update and install it.

Here’s how you can update your TV’s software –

  • Using your Roku TV remote, press the home button and
  • From the home screen, choose the Settings option.
  • Open the Systems tab and then head over to System Updates
  • The TV will then check for any new updates that are available
  • If there is an update available, and install it
  • When the TV restarts after the update, see if you can connect to the WiFi




Factory Reset the Roku TV

Another method that you can try is factory resetting. You can factory reset your Insignia TV and all the settings will go back to default. However, note that this should be used as a last resort, as all your data will be erased.

Here’s how you can factory reset your Insignia TV –

  • Switch off your system and unplug the power cable from the power supply.
  • Locate the power button of your TV and press it down for roughly 30 seconds.
  • While holding the power button, plug the power cable back in and switch on the TV.
  • Select Wipe Data or Factory reset option (whichever is available on your system) after the TV reboots. A bar will be displayed on the screen.
  • Keep the press hold on the power button till the bar displayed on the screen turns green.
  • After this, select reboot system option and hold the power button on the TV again.
  • With that, the TV will reboot again and restart to a factory reset.
In case you’re facing issues with your TV, then check out our guide on Insignia TV won’t turn on and Insignia TV black screen.



Contact Insignia Help Center

Finally, even after changing the service provider, you end up facing the issue, there is a chance that your internet card or the hardware of the TV might be damaged. In that case, get professional help from the Insignia customer service.


To sum up, your Insignia Roku TV won’t connect to your Wifi network due to several factors, such as the WiFi router not being in range, TV software requiring updates, and rooting. Usually, these issues can be solved with a bit of troubleshooting. However, if none of the steps above work for you, you can contact Insignia customer service for support.

Shloka is a Tech Writer for PC Guide at BGFG. She has experience in the field of tech, designing and operations.