Disney Plus error code 39 – how to fix, causes, and meaning

Here's how you can quickly get rid of error code 39!

Graphic illustration of a television and remote with text indicating the causes of Disney Plus error code 39.

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Can’t watch your favorite shows because of Disney Plus error code 39? Don’t worry; we have a handful of fixes for you.

Error code 39 in Disney Plus pops up when the server is unable to play the requested video. In most cases, the issue is at Disney’s end, and there’s nothing you can really do about it except wait for the company to fix it. However, if everything is up and running on Disney’s side, then you’ll need to fix the issue yourself.

Luckily, there are a number of fixes that you can try to fix the Disney Plus error code 39, and we’ll go through all of them in this guide.

What causes error code 39 in Disney Plus?

You can face error code 39 for several reasons, some of which are mentioned below.

  • Problem with the servers.
  • Internet issues.
  • Faulty HDMI port or cable.
  • Faulty converter.
  • Temporary bug or glitch.

How to fix Disney Plus error code 39

Here are some methods that can help fix the error code 39 in Disney Plus.



Reload the video

Before moving on to the advanced solutions, we suggest you reload the video. If the issue is caused by a temporary bug or glitch, the error will disappear, and the video will load fine. But if it stops after a few minutes and the error pops up again, proceed to the methods below.



Change the HDMI port

The Disney Plus error code 39 can also appear if there’s a problem with the HDMI port. So, take out the HDMI cable from your TV and insert it in another port. If the previous port was causing the issue, the video should load fine now.



Use a new HDMI cable

Just to be safe, it would be wise to try another HDMI cable, as there may be something wrong with your current one. If you have a spare cable at home, use that one. If you don’t, get a new high-quality cable that supports HDMI 2.1 and try using it with your device.



Check your internet connection

Error code 39 in Disney Plus can also appear if there’s a problem with your internet connection. To fix this, you need to power cycle your internet router. This can be done by removing all its cables, waiting for around three minutes, and plugging everything back in. If the error code still exists, contact your ISP and ask them if any outage or maintenance is going on in your area. 



Check the converter

If you’re using a converter to connect your streaming device to the HDMI port on your TV, there may be something wrong with it. If you accidentally dropped it recently or the cable isn’t inserted properly, Disney Plus will give out the error code 39 after a few minutes. So, try using a new converter to see if that fixes the issue. 



Try another TV

If you have another TV in your home, try using Disney Plus on it. If the error isn’t appearing on the second TV, it means there’s something wrong with the first one. If it’s a smart TV, make sure you’ve installed the latest firmware update. Also, we would suggest power cycling your TV, as this will eliminate all temporary bugs and glitches that may be causing the issue. 



Reinstall Disney Plus

Some bugs don’t go away that easily, and they require you to reinstall the app. So, delete the application from your device, perform a power cycle, and reinstall it. Hopefully, this will clear out all the bugs and make the error code 39 disappear. 



Log out of unnecessary devices

At the moment, Disney Plus allows its users to use the same account on up to 4 devices. If you try to use the account on more devices, you will face different errors, including error code 39. So, go to your account’s settings, access Device Management, and log out from all unnecessary devices from there. 



Seek help from Disney Plus support

If nothing seems to work, it’s time to get in touch with Disney Plus support for further assistance. Make sure to let them know about everything you’ve tried to resolve the error so they can recommend something else. 


This was everything you needed to know about how to fix Disney Plus error code 39. We understand that there’s nothing more frustrating than trying to watch your favorite show or movie on the weekend, only to be greeted with an error after a few minutes. However, through our guide, you’ll be able to eliminate the error code 39 in no time.

Learn more about Disney Plus errors and how you can fix them below.