You may regard the ROG Xbox Ally and Xbox Ally X handhelds as the second generation of the ROG Ally series, following on from the original model and upgraded ‘X’ variant in 2023 and 2024, respectively. The Xbox-branded duo was released towards the end of last year, specifically on October 16, shipping with AMD’s latest Ryzen Z2 series chips.

We’d say they’ve been pretty popular among the community for helping push the Windows handheld gaming experience, shipping with features such as the Xbox Full Screen Experience. However, it seems issues on the hardware side of things are starting to catch up with ASUS, with the company admitting that it is experiencing “high repair volumes” in the UK.

Broken ROG Xbox Ally X handhelds

This news comes from Jennifer Young, writing for Windows Central, who has run into problems with her handheld. The Xbox Ally X in question simply powered down one day, failed to turn back on, and refuses to charge. After some troubleshooting, she resorted to returning the device for repairs.

A response from the company reveals that a high number of customers are sending their ROG hardware in for repair, and due to the high volume, her Xbox Ally X may need to be sent overseas for a repair, which will presumably prolong the process. Another user online reports running into the same problem.

Young originally turned to UK retailer Currys (the place where she bought the handheld), which required some “jumping through hoops” to get through to where she needed to be – we all know the kind of experience you can get with customer service. In the end, that only resulted in being redirected to ASUS, where an RMA request could be submitted.

ASUS are currently experiecing high repair volume.

Therefore, as a temporary measure some UK Mainland RMA repair requests will temporarily be routed/diverted to our Overseas Repair Facility. Please note – This will not impact Irish Repair Operations, there will remain as normal.

Source: ASUS UK, via Jennifer Young

We cannot confirm if this is the same across a wide range of regions, but in the UK at least, ASUS looks to be dealing with a significant amount of repair requests. Furthermore, this doesn’t specifically mean that the Xbox Ally X itself has a high failure rate, but it isn’t a great look for ASUS either way, especially now we’ve seen a couple of reports for the same problem.

About the Author

Charlie Noon

Charlie is the Affiliate manager for PC Guide. He has a vast understanding of most PC hardware and consumer essentials, using his knowledge to provide the best products and the biggest deals.