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ARRIS SURFboard SBG7600AC2 DOCSIS 3.0 Cable Modem
Sometimes it’s necessary to reboot a router. This can be for a variety of reasons, maybe your ISP has recommended this as part of troubleshooting a slow/no connection. The FBI advised citizens to reset their routers back in 2018 due to a massive malware issue hiding in peoples routers memory. We think the aforementioned examples illustrate the range of reasons why people might wish to do this.
Rebooting gives a modem time to flush it’s memory, it fixes problematic internet connections over 70% of the time. That terrible advice your IT department gave you of turning it on and off again is actually quite useful.
Resetting a router is returning everything back to factory settings. This is often the last ditch option when troubleshooting router issues and reinstates all standard settings, enabling users to start from scratch. Or like me, being clever and messing around with router settings then breaking something.
Rebooting your router can solve a bunch of issues. Here’s how.
Unplug the router, modem (ISPs normally provide a router/modem combo these days) alongside any networking hardware such as antennas and giga switches. Don’t hit any restart or reset buttons as this may start the factory reset process.
This lets your ISP and devices know it’s now offline.
If you have a separate modem and router, plug in the modem first and wait 60 seconds. IF you have a combo, the internal software will do all the hard work for you but still wait 60 seconds. This allows your ISP to reconnect to your router and assign it’s IP address.
Plug in networking equipment then wait up to two minutes for the router to assign private IP addresses to all devices. Most routers have a ‘Ready’ or another aptly named LED indicator to let you know when everything is ready to go.
If rebooting the router doesn’t solve anything, it might be worth resetting. This is also a good option if your admin login details have been forgotten or compromised, or you’ve forgotten your Wi-Fi key. There’s a couple of different resetting options but don’t worry, Uncle PC Guide has you covered.
Before going through with a hard reset, double check your router manufacturer/ISP doesn’t have any specific instructions. This process will remove all custom settings and logins, much like resetting a mobile phone.
This is normally a pin-hole button that needs to be pressed for 30 seconds, but some prefer to hold down for 90 seconds.
This normally takes up to 30 seconds, but it’s always best practice to wait another 90 seconds.
Power cycling is like refreshing a webpage, it removes any glitches that may have caused any issues with internet connections. It’s normally the first thing an ISP will tell you to do if there’s any issues. This process won’t erase any settings or firmware, so don’t worry.
Although it’s best practice to wait 30 seconds between disconnecting and connecting power, a few seconds is normally long enough.
Sometimes a quick fix, soft resetting simply means disconnecting your router from the modem/DSL cable connected to your phone line. There’s not much waiting around on this one due to not needing to power-down any equipment. A quick hint, your router may have a soft reset button or function in the router software, check your instruction manual first.
If you have a combo router/modem, just disconnect the DSL cable that’s connected to your phone line. If you have a separate modem and router, simply disconnect the router from the modem. Finally, reconnect after a few seconds.
If all of these steps haven’t solved your connection issue, contact the product manufacturer or your internet service provider to report a fault on the router/modem. For anymore help with networking issues, we’ve been hard at work creating a new networking hub. Make sure to bookmark us.
As Long as it’s not a consistent process then yes, it’s always good to at least power cycle routers once a month to remove any temporary files clogging up the router’s memory.
Yes, simply find the router’s IP Address and you can access the admin software to restart from there. Some routers support a companion app for smart devices too, check with your router manufacturer/ISP.
