Xfinity needs the best router/modem combos to power their internet services and 4K stream boxes, but sometimes users can run into issues, just like any other piece of software/hardware.
Xfinity Wireless Gateway support the following features on their current devices:
Xfinity Wireless Gateways allow users to manage their wireless gateways via a companion app, online, via IP Address or physically on the gateway itself. Here’s how to restart the router using all methods:
Restarting Xfinity Wireless Gateway Via Companion App
Tap the ‘Internet’ Option
This will be on the bottom of the app for iOS users. On Android? No problem, tap the top-left menu icon then tap ‘Internet’.
Tap Your Wireless Gateway Icon
Then select the ‘Restart Device’ option in the settings menu. Tap ‘Restart Device once again to confirm. Then stick the kettle on, sit back and relax for 5-10 minutes.
Restarting Xfinity Wireless Gateway Physically
Unplug The Wireless Gateway
Wait ten seconds before plugging back in, then wait 5-10 minutes for the restart process to finish.
Restarting Via Web Browser
Select 'Restart Modem'
Then click ‘Start Troubleshooting’ to begin the wireless gateway restart, which can again take up to ten minutes. That’s just the right amount of time to make a perfect cup of tea.
Restarting With The Admin Tool
Connect To Your Home Network And Open A Web Browser
Type ‘http://10.0.0.1’ to navigate to the admin tool and sign in. Your username and password is the same as your default Wi-Fi username and password. The defaults are Admin and Password respectively (Always set custom login details for security)
Navigate To Troubleshooting Then Reset/Restore Gateway
From here you have five options (Please note, a factory reset resets all settings and data to default settings):
IF you are still experiencing issues, please see Xfinity’s official Internet and Wi-Fi Connection Troubleshooting. Failing this, it sounds like there may be an issue with the wireless gateway, which again Xfinity will be able to resolve. We’ve been hard at work building up our Networking hub to help our readers with the best Wi-Fi antennas and more, make sure to bookmark us for more helpful guides and tips.