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Hisense TV black screen – how to fix, step-by-step guide, and causes

Here's how to get around the Hisense TV black screen of death.

Reviewed By: Kevin Pocock

Last Updated on October 17, 2023
A step-by-step guide on how to fix a Hisense TV black screen.
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If your Hisense TV screen completely went pitch black after turning on or while watching your favorite content, you don’t need to worry since you can quickly fix it in no time.

At first, you’re probably unaware of what could have caused it, and your remote is of no use at the moment. To help you, we have prepared this detailed guide on fixing your Hisense TV black screen in a few minutes.

What is the Hisense TV black screen error?

You may have encountered the term “black screen of death” when searching for solutions for your Hisense TV on several user forums. It simply means your screen goes black without warning and won’t respond to your remote.

What causes the Hisense TV black screen issue?

The main cause of your Hisense TV screen turning black could be that the standby light is on and the remote control or TV’s IR receiver is not responding. You can solve this by replacing your remote batteries or simply restarting.

Other possible common causes include the following:

Loose or disconnected cables

It’s a common root cause of why your Hisense TV won’t go beyond the black screen. Try reconnecting the cables from the power supply cord, HDMI, and other cables. This should quickly fix the issue.

Power issue

The TV may not be receiving enough power if the power cord is not securely connected or there is a problem with the power outlet. Ensure the power outlet works using another gadget or charger. Then, fit the TV power cord perfectly.

Wrong input source

A good start is ensuring your TV input source is set correctly. If you’re watching Live TV, it’s on TV, and if you are streaming via HDMI, you’re on the right HDMI option. 

Software glitches

If you’ve been seeing a firmware update notification for a while now and ignored it, it can cause software glitches, such as a black screen. You can reboot your TV, connect it to Wi-Fi, and update it to avoid this issue repeating itself. 

Faulty hardware

If the TV has sound but no picture, you may have a serious problem with your display panel, T-con board, or your backlight is not functioning. If a restart or plugging it off and on doesn’t fix the black screen issue, you’ll need to have your TV checked out by a professional or contact Hisense support.

How to fix the black screen for your Hisense TV

Here, we will go through all the possible ways of fixing the Hisense TV black screen in just a few minutes or seconds.



Restart your TV

Most issues usually resolve themselves by restarting your Hisense TV. If the remote is unresponsive, you can use the power button on your TV. Hold the power button for a few seconds until the standby light blinks or goes off, and then press it again to restart.

While at it, you can restart the remote by taking out the batteries and waiting 10-20 seconds before putting them back.



Unplug from the main power source

You can start by unplugging your TV cord from the power outlet and waiting a few seconds before plugging it back in. This is also known as power cycling, which allows the TV to remove any stored power.



Check cable connections

If you have a faulty cable connection, you can experience a black screen issue. Start by reconnecting or using another cable to see if the issue persists. Plus, ensure you have selected the proper input source. For example, if your streaming device is connected to HDMI 1, the input source should be on the HDMI 1 option.



Inspect the power source

After physically inspecting the cord for any tears, try connecting it to a different power outlet. If the black screen disappears, well and good, but If the problem persists, it might be a serious problem that requires immediate attention.



Professional checkup or contact support

If you’ve tried the above simple steps, and the black screen won’t go away, then your Hisense TV might have a hardware problem. You can consult a professional or Hisense customer support to help solve the issue.

The bottom line

Using the above simple steps, you can solve the Hisense TV black screen issue and resume watching your favorite movies or shows. It’s as simple as it sounds unless you have a faulty backlight or hardware problem and need professional help.

You may even find that you need to replace your TV altogether, in which case we’d recommend checking out our picks for the best Hisense TVs on the market to kick off your search in the best way possible.

Ramzi Musa is a Growth Manager and Editor for BGFG. He has experience and expertise in tech, gaming, and hardware.