Amazon introduces Q, generative AI chatbot for business

Exclusive to Amazon Web Services

Amazon Q - The new generative AI chatbot for business.

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Amazon announced on Tuesday the new “generative AI-powered assistant tailored for work”. The e-commerce giant now has its own AI chatbot for business. Amazon Q for AWS (Amazon Web Services) is Amazon’s answer to Microsoft Copilot for Azure, and Duet AI for Google Cloud. Just how powerful is this new generative AI chatbot, and what does it mean for Amazon?

What is Amazon Q?

Amazon Q is a specialized generative AI chatbot tailored for business customers of AWS (Amazon Web Services). Designed to solve business problems, not only will it have a comprehensive knowledge of AWS itself, but it can also act as an executive advisor based on the information that AWS has about your company. The decision-making business chatbot promises to “fast, relevant answers to pressing questions, solve problems, generate content, and take actions using the data and expertise found in your company’s information repositories, code, and enterprise systems.”

The announcement comes soon after rumors of Amazon Olympus AI began circulating. This mysterious AI model is reported to be one of the most, possibly the most, powerful on earth, with 2 trillion parameters – more than OpenAI’s GPT-4 model. AWS CEO Adam Selipsky, joined NVIDIA CEO Jensen (Jen-Hsun) Huang on stage earlier this year at AWS re:Invent 2023 to strengthen ties, ahead of large-scale training of its proprietary models. AWS, which since then has featured NVIDIA DGX Cloud, is well-positioned to support the B2B artificial intelligence market, itself supported by the world’s leading AI hardware manufacturer.

Amazon Olympus, which is rumored to be the world’s most powerful upcoming consumer AI chatbot, is a separate project. It’s likely that Amazon Q has benefited from the acquisition of Amazon Bedrock AI.

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How can you get access to Amazon Q?

To use Amazon Q, you must be an AWS customer.

Amazon’s AI chatbot is currently in limited preview. At this time, it has integrations with 40+ enterprise applications. This includes Adobe, Google, Microsoft, Salesforce, and Slack, with third-party plugins providing a workflow for Jira, ServiceNow, and Zendesk, but this list is expected to grow over time.

How much does Amazon Q cost?

The Amazon Q Business plan provides “comprehensive answers to business questions, accelerate tasks, and derive insights from data” for $20/month.

At $25/month, the Amazon Q Builder plan provides “everything in the Business plan and gives all your technical developers and IT employees Amazon Q expertise for building on AWS.”

Is ChatGPT available in AWS?

No, OpenAI’s ChatGPT is not available in AWS. A partnership of that kind looks improbable now that Amazon has its own proprietary generative AI chatbot technology. This technology now powers Amazon Alexa.