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WhatsApp video call problem – how to fix and causes

A guide to get your WhatsApp video calls back up and running.
Last Updated on March 12, 2024
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If you’re reading this, chances are that you’re trying to learn how to fix WhatsApp video call problem. If so, you’ve landed on the right page.

WhatsApp allows its users to communicate with each other using text messages, voice calls, and video calls. Even though it is one of the biggest communication applications in the world, its users still face different issues from time to time, such as their video calls not working. While this problem gets fixed in most cases after you restart your device or close and open WhatsApp again, you’ll need to resort to some advanced solutions if it does not go away.

Luckily, there are several methods that can help fix the WhatsApp video call problem, and we’ll go through all of them in this guide.

Why is my WhatsApp video call not working?

There are a bunch of reasons why your WhatsApp video call is not working, and we have outlined a few potential causes below.

  • Weak internet connection
  • Data saving mode enabled
  • Outdated WhatsApp version
  • Lack of app permissions to use the smartphone camera and microphone
  • WhatsApp server problems
  • The user has blocked you

How you can fix the WhatsApp video call problem

Here are several ways to fix the WhatsApp video call issue on Android and iOS.



Check internet connection

First, ensure a solid Wi-Fi signal or mobile data connection. Video calls demand more bandwidth than texts or voice calls, so you can’t expect the feature to work properly with a weak connection. On top of that, we would recommend switching between Wi-Fi and cellular to see if one works better.

 If you’re using mobile data, make sure you haven’t hit your data limit.



Update WhatsApp

Keeping your WhatsApp application up-to-date is the key to a smooth flow of operations. Using an outdated app will cause issues such as slow performance and different features, such as video calls, not working properly. So, head over to the Google Play Store or Apple’s Play Store, search for WhatsApp, and download the latest update from there. 

Updating your app will also clear out temporary bugs that may be causing the video call problems in WhatsApp.



Check device permissions

WhatsApp requires you to give it certain permissions to work properly. If you’re facing the WhatsApp video call problem, it may be because the app does not have access to your camera and microphone. 

To resolve this, follow these steps:

  • Go to your phone’s settings.
  • Access applications.
  • Tap on WhatsApp.
  • Go to Permissions.
  • Give it access to your camera and microphone. 



Clear app cache (Android)

Old cached data can get corrupted at some point, which can cause different performance issues. To fix this, you need to head over to your phone’s settings, make your way into “Storage,” and tap on “Clear Cache.” This won’t delete your data, but it will get rid of the corrupt cache files and improve the overall performance of your device. 



Turn off power saving mode

If you have the power saving mode enabled, it may be causing the WhatsApp video call problem. Power saving can help save the battery, but it will also restrict background apps and prevent them from working at their full potential. So, go back to your battery optimizations settings, disable the power saving mode, and try video calling through WhatsApp again. 



Run a malware scan

If you’re continuously facing the video call problem, it may be because there’s a virus on your device. If you recently downloading something from an untrusted site or source, you need to use an Antivirus to scan your device and eliminate all viruses that may have made their way into your device.

Final thoughts

We hope this article has helped you solve your WhatsApp video call problem. Whether it was a network issue or a device issue there are some simple steps you can take to fix it. Bear in mind that if none of these solutions worked for you, you can always contact WhatsApp support.

Learn more about different issues in WhatsApp and how to resolve them through these helpful guides:

Funmi joined PC Guide in November 2022, and was a driving force for the site's ChatGPT coverage. She has a wide knowledge of AI apps, gaming and consumer technology.