How to fix WhatsApp video call problem

A guide to get your video calls back up and running

Funmi Looi Somoye

Funmi Looi Somoye

Last Updated on

Are you having problems with WhatsApp? Well, you’re in the right place. Learn how to fix WhatsApp video call problems below.

The WhatsApp video call feature has been causing problems for many users lately. Some of the frequent issues are the feature not functioning properly or the video freezing.

Unfortunately, there is no clear reason why this is happening but we can have a look at a few potential causes and fixes to WhatsApp video call not working – so you can start using WhatsApp like before.

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Why video calling is not working on WhatsApp?

There are a bunch of reasons why WhatsApp video call is not working for you. We have outlined a few potential causes below:

  • Weak internet connection
  • Data saving mode enabled
  • Outdated WhatsApp version
  • Lack of app permissions to use the smartphone camera and microphone
  • WhatsApp server problems
  • The user has blocked you

WhatsApp video call fixes

There are several ways to fix the WhatsApp video call issue. The direct step may differ for iPhone users and Android users, but we have summarized a few of these below:

Change your internet connection

To fix this problem try connecting to a different network. This is as simple as switching to mobile data or a Wi-Fi network. Additionally, you can reset network settings if the issue persists.

Turn off Data Saver mode or Low Data mode

Using data saver mode can prevent video calls from connecting when you use mobile data as it forces users to have low data usage. When you disable data saver mode you should be able to receive all information and make calls properly.

Switch off Bluetooth and battery saver mode

Your device settings can indirectly block the video call feature in WhatsApp. If you have Bluetooth or low power mode on, turn them off and try video calling again.

Check your firewall settings

Sometimes your security settings can prevent WhatsApp’s video call feature from working. It would be a good idea to check your router‘s security settings and firewall to ensure it is giving the necessary permissions.

Clear cache

Clearing your WhatsApp cache won’t remove any media or messages from your chats. Only temporary files in your phone’s storage will be removed. From your home screen enter your Android or iPhone settings, then click on apps and tap on WhatsApp and clear the cache.

Reset your smartphone

If nothing else works, you can restart your device. Additionally, it would be helpful to also close any other applications running in the background that are using your microphone or camera.

Update your app

Errors can occur if you are not using the most up-to-date version of WhatsApp. Simply head to the App Store or Google Play Store to check you have the latest version installed. If not proceed to update WhatsApp

Final Thoughts

We hope this article has helped you solve your WhatsApp video call problem. Whether it was a network issue or a device issue there are some simple steps you can take to fix it.

Bear in mind, if none of these solutions worked for you, you can always contact WhatsApp support. If you found this article useful, why not read WhatsApp is Temporarily Unavailable – How To Fix? next?