ChatGPT can’t log in or sign up – error solved

What to do when you can't log in or sign up

Image shows the ChatGPT logo below the PC guide logo blue background

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OpenAI’s AI chatbot is so popular that users are having difficulties signing up or logging in. If ChatGPT is giving you this common error message, OpenAI servers are likely out of bandwidth to supply logins and sign-ups with a stable connection. If you’re stuck on the ChatGPT login page, here’s how to solve the “ChatGPT can’t log in” or “ChatGPT can’t sign up” error messages.

✓ Kevin Says

Quick Answer

If you’re having problems logging in, it could be due to a wider outage. You can check this by visiting the Open.AI server status page. If it’s not down, clear your browser’s cache and cookies and then try to logging in Incognito.

Why does ChatGPT not let me log in?

If you’ve yet to sign up to ChatGPT and don’t have an account, read our how-to guide and log in to ChatGPT! There you’ll find everything you need to know about access. Otherwise, here’s how to use ChatGPT during peak hours of traffic.

As the world’s most popular AI chatbot with over 100 million weekly active users (confirmed by CEO Sam Altman on OpenAI DevDay), many users are joining this system online. There are some very common problems you’ll typically encounter when accessing such a high-demand platform. Here’s why it’s not working:

  • There are too many people on the website (or specific page) at the same time
  • The server is unable to get authentication (SSL certificate)
  • 503 server error (Service Unavailable because the server is not ready to handle the request)
  • The login page goes down during its authentication process

How to fix log in and sign up errors

  • Clear your browser’s cache and cookies (Clear browsing data). Then refresh the page, and log in again
  • Try accessing ChatGPT in incognito mode (Open an incognito window. You’ll still need your account details)
  • Check your internet connection, and ensure you have a functional high-speed internet source. Is your physical modem/router turned on?
  • Try an alternative browser (Google Chrome, Microsoft Edge, Mozilla Firefox, Safari, Opera etc)
  • Wait for a while, as there could be some live maintenance preventing you from logging in to the system
  • Try a free VPN browser plugin (and make sure it’s active before you log in again)

If none of these work, you might consider upgrading your ChatGPT account to ChatGPT Plus for $20/month. This provides priority access during peak traffic, giving you an advanced over free users. ChatGPT Teams and Enterprise would also work, of course, but won’t be relevant for individual users.

Once you have completed the above steps, you can try to log in again. However, if the problem persists, refer to the ChatGPT online FAQs section for further help. If the ChatGPT server status is offline (rare and unlikely) then none of these steps will work. If it’s any consolation, some very highly paid engineers are frantically at work fixing it.

How to clear browsing data

  • First, open Google Chrome and click the three-dots icon at the top-right corner of your browser window.
  • Secondly, click Settings in the drop-down menu.
  • Then tap ‘Privacy and Security’ in the left-hand panel.
  • Lastly, click Clear browsing data under the ‘Privacy and Security’ section. This will erase your browsing history (site data), cookies, cache, and more

ChatGPT Signup Issues

Many new users are facing Chat GPT login issues when signing in for the first time. This is because, for ChatGPT, the users must enter their Microsoft or Gmail account details to sign up. However, many are still struggling.

You’ll need valid login credentials, including a real phone number. Using the wrong authentication method is also a very common cause of ChatGPT login issues. So, below are a few steps to fix these problems.

Step

1

Visit the ChatGPT OpenAI website.

Access ChatGPT via the mobile app for iOS and Android, or via a web browser on desktop and mobile devices.

Step

2

Navigate to signing up

Once you have clicked ‘try ChatGPT’ and are taken to the main page, users are given a Login page or a Signup page option. As a new joining user, click the signup button to be redirected to the email account creation page.

Step

3

Set up account details

Here you should now manually enter your Email ID and create its password. You can choose the Gmail ID signup or the Microsoft Signup option.

You’ll need a Google account or Microsoft account to use these one-click sign-up options. Be sure to check your verification email. If you don’t have one, you did not successfully create an OpenAI account.

Once you sign up using any account information, you will get access to ChatGPT’s main dashboard. You have now successfully joined the ChatGPT system. Again, ensure you have a functional high-speed internet connection before signing up. Sometimes the server can be down due to higher traffic volume. In this case, it is better to wait a while and try again later.

Conclusion

So, have you managed to fix your problems logging in or signing up on ChatGPT? Like any other software or system’s online access, sometimes ChatGPT can face login and signup issues. However, before taking any greater measures, you can try the small steps we’ve just listed to see if they can fix the issue.

ChatGPT is an AI language model, which uses natural language processing (NLP) to process user queries (prompts). While text is not itself a data-intensive form of media, the AI processes behind the scenes take a great deal of computational power.

These issues usually stem from “No internet connection” or “Hosts server isn’t working or responding.” So, in either situation, be patient and keep trying. As a last resort, you can always check OpenAI’s FAQs section for further help, or even consider one of the best ChatGPT alternatives like Google Bard or Microsoft Copilot (formerly Bing Chat).

If you found this ChatGPT guide useful, take a look at some of our other similar content. For example, our “How to use ChatGPT” step-by-step guide, which outlines the process of learning how to use ChatGPT effectively. Additionally, you might be interested in our “Can universities detect chatGPT?” round-up, a complete guide to how AI-generated text is detected.