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Thread: need some advice on helpdesk tech exam

  1. #1

    Post need some advice on helpdesk tech exam

    yes thank you for checking my thread but i need advice about what kind of study material to use for a helpdesk pc support analyst exam, to make the short list. An exam on technical troubleshooting for the pc. What kind of material should i study for pc tech help on pc troubleshooting?
    job desc
    Provide friendly and effective technical support
    services to clients by e-mail, online chat, telephone, and
    online remote control of the problematic computer
    - Handle customer service inquiries
    - Take part in project work specific to the department
    - Contribute to streamlining department processes
    - Provide technical support internally to staff
    - Learn the latest software applications, operating
    systems and hardware we support

  2. #2
    Join Date
    Jan 2001
    Location
    Santa Rosa, Ca, USA
    Posts
    2,535

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    A real Christian is one who can give his pet parrot to the town gossip.
    Frank's Place
    If all we ever give is equal to that of which we get, how do we ever progress beyond that of which we are?
    Uncle Crustys

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