need some advice on helpdesk tech exam

[druben]

yes thank you for checking my thread but i need advice about what kind of study material to use for a helpdesk pc support analyst exam, to make the short list. An exam on technical troubleshooting for the pc. What kind of material should i study for pc tech help on pc troubleshooting?
job desc
Provide friendly and effective technical support
services to clients by e-mail, online chat, telephone, and
online remote control of the problematic computer
- Handle customer service inquiries
- Take part in project work specific to the department
- Contribute to streamlining department processes
- Provide technical support internally to staff
- Learn the latest software applications, operating
systems and hardware we support

[bassman]

Triple post

------------------
A real Christian is one who can give his pet parrot to the town gossip.
Frank's Place