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Scan For File System Problems
If the problem you are looking at is anything that involves the hard disk, files, operating system problems, crashes or similar behavior, scan the file system for errors. This is a simple step (which you should be performing regularly as part of a preventive maintenance program) that may tell you immediately that there is a problem with your hard disk. This can also be a useful piece of evidence in troubleshooting some sorts of problems.
Next: Use Diagnostic Tools