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Thread: Problem installing software in Windows Vista Home Premium

  1. #1

    Talking Problem installing software in Windows Vista Home Premium

    I'm getting very frusterated trying to install software in Windows Vista Home Premium edition. I keep getting error messages about the software failing to start after it has been installed. I've tried to install QuickBooks 2009, Macromedia Flashplayer 10, and AVG Free edtion only to have all of them give me some sort of error message and not run. I've tired uninstalling and reinstalling using the "Run As Administrator" but that doesn't work either. I spent allot of time on the phone with QuickBooks tech support but they haven't benn able to figure out what the matter is either.

    All of the software runs fine on another Windows Vista Home Premium PC that I have.

    This is a new Dell Studio laptop that I'm trying to install on. What am I doing wrong?

    Thanks

  2. #2
    Join Date
    Mar 2002
    Location
    west Lothian, Scotland.
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    13,305
    Don't know if this applies here or not, but it's worth thinking about.

    1. I hit a situation once...
    Where I installed something [can't remember what]...
    And that something installed its own customized version of a Windows system file...
    It needed that customized version to work.
    Then I "repaired" Windows...
    And during that repair, the customized file was overwritten by the original Windows version...
    So the "something" no longer worked.

    Is it possible that prog1 has overwritten a Windows system file...
    And that prog's 2, 3, and 4 need the original version to work?
    Meanwhile prog1 works just fine?

    2. By-the-way...
    Because certain/some actions are not totally reversible...
    Rather than uninstalling programs...
    Much better to make a backup immediately before the install...
    And if you want rid of the install...
    Restore the backup.
    That way you get back to EXACTLY the way things were previously.
    And can have another go at it knowing you always begin at PRECISELY the same software state.

    3. If you don't have a backup, do you have a saved "Restore Point"?

  3. #3

    Talking Still having problems

    Thanks for your suggestions. I tried using system restore to set Windows Vista back to it's earliest time, but that still doesn't work. It appears to be third party software that causes the problem and doesn't run correctly. Does anyone have any suggestions as to what I should do? I tried installing Quicken 2009 tonight, and that doesn't work either.

    Should I contact Dell technical support, Microsoft, or Intuit?

    Thanks

  4. #4
    Join Date
    Oct 2001
    Location
    N of the S of Ireland
    Posts
    20,504
    How long have you had the PC? and is it still under Warranty?

    Since the same software installs normally on another PC this one must be suspect in some way or another. I would restore back to factory condition (I think that should be an option if you choose repair after booting to the Vista DVD) or else just use the DVD to clean reinstall Vista without using any of Dell's propietary bundled software. If that doesn't solve the problem then a return under warranty or a chat with Dell would seem to be in order.
    Take nice care of yourselves - Paul - ♪ -
    Help to start using BiNG. Some stuff about Boot CDs & Data Recovery Basics & Back-up using Knoppix.

  5. #5
    Join Date
    Jan 2004
    Location
    Here
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    10,487
    Quote Originally Posted by Paul Komski View Post
    or else just use the DVD to clean reinstall Vista without using any of Dell's propietary bundled software.
    That would be my suggestion. Reinstall and only install Dell hardware drivers and none of the other crap. You will be surprised at how well your system will run without all the crap on there.

    Hopefully you choose to get the windows disk when you ordered your system.
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