Following the CableMod 12VHPWR adapter fiasco late last year, the US Consumer Product Safety Commission was recently forced to recall 25,300 units after causing more than $74,000 in damages. The CPSC has already received “272 reports of the adapters becoming loose, overheating, and melting into the GPU.” Luckily, no injuries have been reported as of writing.
Back in December 2023, CableMod similarly sent out a voluntary recall for all 12VHPWR adapters due to the same issues. This included all variants of their 90-degree and 180-degree angled adapters, which most consumers used for the RTX 4090 Super‘s finicky port. Unfortunately, it seemed the manufacturer’s recall couldn’t reach their entire user base, eventually resulting in the CPSC’s recent stepping in.
Use these adapters at your own risk
In their lengthy posting, the CPSC recommended that consumers stop using these adapters immediately. Instead, those who purchased any model of CableMod’s 12VHPWR adapter should visit the manufacturer’s website for instructions on removing it safely. The same page also contains details on what you need to do to get a full refund. This, of course, includes taking a photo of the disabled adapter and posting it on their page. If you purchased the adapter through a third-party retailer, like Amazon, you’ll also need to attach your invoice or receipt to get your money back.
Now, if your GPU was damaged in the process, CableMod, unfortunately, will not reimburse you for it. Instead, they’ve offered to repair it if you submit a damage claim by March 7, 2024. This is in addition to the full refund they’re offering for the adapter(s) purchased, including shipping. Alternatively, you can opt for “a $60 / 60€ store credit for any non-customized product that [they] sell.”
Of course, if you haven’t been affected by these issues but are still brave enough to upgrade to the 4090, we’ve got you covered. Head over to our Nvidia RTX 4070 Ti Super vs. RTX 4090 page for a quick look at their specs. You can also check out this RTX 4090 deal page instead if you want to get it for less.
