How to fix your PS5 not turning on – troubleshooting and power issues guide

Learn how to fix your troublesome console

How to fix power issues on your PlayStation 4 (PS4)

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Are you trying to learn how to fix your PS5? We know how frustrating it can be when your console just isn’t playing ball, so let us take you through the steps to get it back up and running. Whether your console is overheating, has an issue with power supply, or whatever else may be wrong with it, see our guide below for the best course of action.

If you need help knowing how to clean your console, see our handy guide on how to change PS5 faceplates to make sure you are doing so correctly. We can also assist if your controller isn’t connecting. Check out our simple walkthrough on how to connect a PS5 controller to make sure you get back in the game as soon as possible.

How to fix your PS5 – Simple step-by-step guide

Step

1

Manual reboot

If your console is stuck in Rest Mode, hold down the console’s power button. This will manually restart your PS5, and you will see a warning message when entering your profile. This may fix the issue, and if so, get back to enjoying your game!

Fix your PS4 p.

The Rest Mode bug can be avoided by disabling Rest Mode from your console. Simply go into Settings > System > Power Saving and then ‘Set Time Until PS5 Enters Rest Mode’. On both available options, select ‘Don’t Put in Rest Mode’.

Step

2

Game disc restart

If you are confident that you’re disc drive is empty, try gently inserting a game into the console. If your console then pulls in the disc, it may start as normal. This will only work on Standard Edition PS5 consoles.

Step

3

Disconnect from power

Have you tried turning it off and on again? It sounds simple, and it is. Completely disconnect your console from the power supply for at least 30 seconds before plugging it all back in and turning it back on.

PS5 consoles use the same power cables as the PS4 and PS3. If you have one of these available, try using a different power cord to see if that fixes the problem.

Step

4

Use a different power outlet

If none of the above steps are helping provide power to your console, try plugging in your power cable to a different power outlet. There may be an issue with the socket you are using, and this should isolate the problem.

Step

5

Safe Mode reboot

If your console does power on but your are still having issues, try rebooting your PS5 in Safe Mode. To activate Safe Mode, your PlayStation 5 must be off. Once off, hold down the power button until you hear a second beep. Then, turn your controller on and choose to reboot the console.

If you can load your console in Safe Mode, try installing the latest software update manually. You can do this by downloading the latest system software onto a USB drive, and inserting it into your PS5.

Step

6

Clean your console

If your console has got overly dusty, this may be causing overheating and preventing your PS5 from functioning properly. Removing the covers on your PS5 console is easy enough, but be careful cleaning any smaller internal parts. Compressed air is the best method of cleaning.

A white ps4 case with a built-in fan for cooling.

Step

7

Last resort

If none of the steps above have been successful, it is time to reset your console. Make sure to do this while in Safe Mode. Resetting the console will remove any game save data and restore factory settings to your PS5. This really is the last resort.

✓ Mike’s advice

Look after your console

Taking preventative measures is always better than having to react to issues. Make sure to keep your PS5 clean and cool as best you can. This means space for the console to prevent overheating, and regular dusting of the console and surrounding area.

If none of the above fixes work for you, it may be time to look for a replacement console. Make sure to check if you qualify for free repair or replacement via Sony’s Hardware and Repairs Support page. You can also find out more about what may be wrong with your console without full list of PS5 Error Codes.

How do I put my PS5 in Repair Mode?

Safe Mode on your PS5 and PS4 consoles is also known as Repair Mode. This is activated by holding down the power button until you hear a second beep.

How do I fix my PS5 without signal?

There are several things to check when your PS5 signal is not working. Ensure your TV or monitor is displaying the correct input and has the latest software downloaded. You can also try using different HDMI cables and different HDMI ports to isolate the issue. Find out more in our easy how to set up your PS5 to your TV guide.